Job title: Customer Relationship Specialist
Location: Crewe, CW1 6EG
Working hours: Monday to Friday 8:30am - 5pm (Office based)
Job Purpose
The role of Customer Relationship Specialist is really important to us. You will be responsible for assisting and retaining current UK Fuels clients and looking to provide solutions for their needs.
Your responsibilities day to day will be…
* Making a high number of outbound telephone calls, looking to retain and service our customers.
* Maintaining a positive relationship between Radius and our customers.
* Answering questions about products or Radius as a business.
* Driving retention, taking on feedback and putting it into practice.
* Offering services based on customer requirements.
* Driving sales and upselling Radius products and services.
What do we expect of you?
* Fuel account knowledge/experience in the industry is preferred.
* Good communication skills and telephone manner.
* Driven approach to meet and exceed expectations of customers.
* Basic understanding of Microsoft Office programs e.g. Excel.
What can we offer you?
* Well-appointed, modern office with free gym on site, café, and breakout rooms with PlayStation 4 hub, table tennis, and pool tables.
* Excellent training and coaching in a friendly and supportive team working environment.
* Fantastic opportunities for ongoing development and progression.
* Access to a free online physical and mental health platform.
* 25 holiday days per year, plus bank holidays.
* A friendly culture that mirrors our proposition to our customers.
* A fast-growing organisation that defines itself as being agile and innovative.
* A drive for continuous improvement, which you will be empowered to get behind from day one.
* A commitment to building a working environment that values inclusivity, innovation, agility, and drive.
* Competitively compensated along with bonus potential and a good range of core benefits.
If you’re interested but not sure if you have all the criteria listed, have a chat with us. We are open to applications from varied backgrounds.
Radius is an equal opportunities employer. We are committed to welcoming people regardless of age, disability, gender identity, race, faith or belief, sexual orientation, or socioeconomic background.
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