Job Title: Client Services Manager
A 12-month fixed-term contract to cover maternity leave, requiring exceptional management skills and a deep understanding of client needs.
Key Details
* Location: Bromsgrove Office with hybrid working options
* Salary: £22,000 - £26,000 per annum
* Contract Type: Fixed Term Contract (12 months)
About the Role
We are seeking an experienced Client Services Manager to join our team on a 12-month fixed-term basis. The successful candidate will be responsible for managing a portfolio of clients, providing exceptional customer service, and ensuring seamless delivery of our health and safety compliance solutions.
Main Responsibilities
1. Manage a portfolio of clients, understanding their unique needs and preferences
2. Develop and implement tailored services to meet client objectives
3. Provide proactive support and guidance to clients, addressing queries and concerns in a timely manner
4. Collaborate with internal teams to ensure efficient delivery of services
5. Monitor and report on client satisfaction, identifying areas for improvement
Requirements
* Proven experience in client-facing roles, preferably in the health and safety sector
* Exceptional communication and interpersonal skills
* Ability to work independently and as part of a team
* Strong problem-solving and analytical skills
* Familiarity with industry-leading software and systems
What We Offer
* A competitive salary of £22,000 - £26,000 per annum
* The opportunity to work with a market-leading company
* A supportive and collaborative team environment
* Ongoing training and professional development opportunities