On behalf of The Home Office, we are looking for a Senior IT Service Manager (Inside IR35) for a 12 Month contract based REMOTELY/Croydon.
The first duty of Government is to protect the public. Since 1782, the Home Office has led work to keep the country safe from those who seek to do it harm; in doing so, we make a vital contribution to HM Government's plan for a stronger, fairer, outward-looking and united Britain.
The Home Office covers three systems: Homeland Security, Public Safety, and Borders, and Immigration and Citizenship. These systems work collaboratively to deliver our cross-cutting priorities, whilst providing increasingly efficient and secure services for the public.
Please note: This role requires active SC Clearance. Candidates must be willing/eligible to undergo SC Screening as a minimum.
Description
They will liaise with senior internal and 3rd party stakeholders who are involved in some of the most cutting-edge skills and topics within information technology. They will need a strong background and level of experience in IT Service Management, enjoy working in a fast-paced environment and be proactive and adaptable.
Using their strong knowledge and expertise of Service Management, they will effectively influence change within one of the largest government organisations and have the opportunity to manage national critical services.
They will interface with Service Architecture & Transition, Service Operations & Programme, Portfolio colleagues to assure the delivery of the service/s they are responsible for. They will also work closely with both internal and external technical teams to ensure the quality of the service being delivered meets the business needs.
This role requires the ongoing management of existing IT services and any newly launched IT services to support the Overseas Visa Processing systems until completion of the IT transformation work to move these services onto Atlas case working systems planned 26/27.
Main Day-to-Day Responsibilities
1. Ensuring that the customer receives the highest level of service from the Enterprise Services teams and managed suppliers.
2. Managing internal and external supplier performance in the interest of the customer.
3. Experience of stakeholder management to effectively communicate and collaborate with non-technical and technical stakeholders, 3rd party and internal suppliers across government teams to ensure alignment.
4. Identifying and leading initiatives to drive continuous improvement across customer services, whilst protecting the integrity of existing services.
5. Reviewing supplier financial performance including invoice validation to identify cost reduction opportunities.
6. Identifying, managing and escalating service risks appropriately.
Essential Skills and Experience
1. Demonstrable passion for Service Management, with the following skills or strong experience in:
2. Understanding Service Management and agile methodologies and models.
3. Understanding of the different communication channels and formats to effectively engage with various audiences, adapting approaches where required.
4. Understanding the broader Enterprise Services contexts and strategies so that deeper underlying problems and opportunities can be identified.
5. Using commercial agreements to manage suppliers and ensure that maximum benefit is obtained within the contract in order to deliver value.
6. Ensuring actual costs of running a service are within budget, highlighting any financial risk due to overspend or opportunities due to underspend.
Please be aware that this role can only be worked within the UK and not Overseas.
Disability Confident
As a member of the Disability Confident Scheme, the Home Office guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy.
Armed Forces Covenant
The Home Office guarantees to interview veterans or spouses/partners of military personnel who meet all the essential criteria for the vacancy.
In applying for this role, you acknowledge the following: this role falls in scope of the Off Payroll Working in the Public Sector legislation. Any rates of payment quoted will reflect the gross rate per day for the assignment and will be subject to appropriate taxes and statutory costs.
#J-18808-Ljbffr