Belmont Recruitment are currently seeking an experienced Rental Income Advisor/Officer to work with Bury Council on a temporary 12-month assignment. This is a full-time role working 37 hours per week (Mon – Fri) on a hybrid basis. Main Duties: Collect and manage rent arrears and other charges including former tenant arrears, service charges and garage rent, by managing and monitoring accounts using housing management systems, including authorising appropriate legal action Work with customers who are experiencing financial difficulties, identify the reasons for debt, offer advice and negotiate agreements to pay rent and arrears. Liaise with partner agencies, signpost and refer customers, as appropriate Prepare legal documentation relating to rent arrears for Court, Introductory Tenancy Review Panel Hearings and Extension Review Panel Hearings Conduct interviews with tenants including carrying out home visits in line with policies and procedures. Ensure that appropriate, tailor-made solutions are offered in the best interest of the customer and the company in accordance with policy, best practice and relevant legislation Undertake trial benefit assessments and help customers maximise their income and opportunities by encouraging them to take up benefits / other grants and engage in capacity building, training, work and other programmes. Signpost to welfare and debt advice services, as appropriate Represent the organisation in legal proceedings taken against tenants for non-payment of rent, present cases, give evidence in person, act as a witness and be cross examined at Court and Introductory Tenancy Review Hearings, as appropriate. Answer any defence submitted and challenge any inaccurate statements made, as appropriate. Ensure housing management systems are updated with accurate tenant information and quality notes where required Essential Criteria: Experienced housing professional with a working knowledge of supported housing and tenancy management services Excellent communication skills with the ability to collaborate with internal and external partners Previous experience in a similar role within a Local Authority/Housing Association If your skills match this role, please apply with your updated CV or contact Leah at Belmont Recruitment