We are looking for an experienced Tele-Sales Representative to join our team in Wakefield.
You will be responsible for soliciting sales over the telephone, which will include - contacting potential customers, presenting the business and seek opportunity, focusing on customer needs to close sales, documenting customer information, purchases, and reactions. We are looking for an employee that has excellent communication skills, as well as the sales ability, and meticulous in keeping records and data up to date.
Your New Job
Principle Accountabilities:
Initiating sales with potential customers over the phone.
Asking questions to engage customers and keep the conversation going.
Listening to the customers' needs to generate repeat sales.
Gathering and documenting customer information, payment methods, purchases, and reactions to products.
Keeping up to date on all products and informing customers of new products.
Answering customers' questions on the products.
Meeting sales quotas.
Required Qualifications & Professional Membership(s):
Previous experience in tele sales, customer service, or a related field preferred
Ideally technical sales experience and dealing with the industry customer base.
Full clean driving license
Knowledge & Experience:
Proven track record of successfully meeting sales quota preferably over the telephone
Familiarity with CRM systems and sales tracking tools is advantageous
Ability to learn about products and services and describe/explain them to clients in detail
Excellent communication and interpersonal skills
Persuasive and confident sales approach.
Self-motivated and goal-oriented.
Ability to work independently and as part of a team.
Problem solver
Outstanding negotiation skills with the ability to resolve issues and address complaints
Positive attitude and resilience in a sales environment.
A proven track record in technical sales and dealing with manufacturing industry customer base, preferable not essential. .
Skills & Personal Qualities:
Good listener
Time management
Relationship builder
Understand and identify needs
Adaptability
Proactive
Great Communicator
Ability to learn
Customer orientated mindset
Customer Focus:
Championing ‘The Ipsum Way’ Guiding Principles
Always do the right thing and never compromise on safety
Always take ownership and have real pride in what you do
Never ignore a problem – if we get it wrong, we will always fix it
Always clarify and never make assumptions
Always keep everyone informed at all times
Always check with the customer that the job has gone well
Above all else, make sure the customer knows and feels you are entirely trustworthy, knowledgeable, and really care.
Your New Company
The UK’s utility sector is ever evolving and expanding to meet increasing customer requirements. At Ipsum, our vision is to be the leading customer service-focused provider of specialist utility and infrastructure solutions, operating on both public and private networks. We are looking for someone passionate about the industry and supporting our teams in delivering essential services 24/7/365, making a real difference to local people and communities.
At Ipsum, we are committed to supporting and developing our people to achieve their full potential. As a fast-growing and ambitious business, we offer opportunities to acquire a wide range of skills and gain broad and varied experience to help you progress in your career. Our investment in our people enhances our expertise and flexibility, enabling us to deliver the highest standard of service to our customers
Our Benefits
We value our people and offer a comprehensive range of employee benefits, including:
Career Development: Professional qualifications and accreditation
Health & Wellbeing Benefits:
Employee Assistance Programme with mental health support and access to counselling
Access to 24/7 virtual GP
Occupational Health support
Tax-Efficient Benefits via Salary Exchange (Salary Sacrifice):
Cycle to Work
Group Personal Pension Scheme
Employee Discount Scheme: Discounts on hundreds of retailers, including supermarkets, mobile phone/broadband providers, gym memberships, and more
Social Committees: Established local social committees with a calendar of regular social events
Life Assurance Cover
Flexible Working
Long Service Awards
Volunteer Opportunities: Opportunities to volunteer and make a difference through local community projects and initiatives
Ipsum is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity. Please review our Privacy Policy - Ipsum before applying to this advert to know more about how we store and manage your personal data under GDPR regulations
Recruitment Agencies - Ipsum does not accept 3rd party candidate applications from Recruitment Agencies and as such does not recognise any speculative CVs or T&Cs that are sent to any Ipsum employee.