An FCA regulated life & pensions service provider is seeking a dedicated trainer to join their team in their Stirling office. This role focuses on training delivery and involves some design of training materials. The ideal candidate will possess strong communication skills, in-depth knowledge of operational processes, an eye for detail, and a desire to help our team succeed by preparing them with the necessary skills.
What you'll be doing
* Facilitate training sessions for employees, including new hires, product/process changes, and ongoing skill development programs.
* Conduct in-person and Teams training sessions and workshops.
* Deliver training to accommodate diverse learning styles and preferences.
* Provide constructive feedback to learners regarding their development and to the Ops team on the progress of individuals during training.
* Collaborate with stakeholders to identify training needs and objectives.
* Assess the effectiveness of training programs through evaluation methods such as quizzes, simulations, and feedback surveys.
* Analyse training data and performance metrics to identify areas for improvement and make recommendations for program enhancements.
* Collaborate with management to address performance gaps and implement corrective actions as needed.
* Continuously review and update training materials to ensure accuracy and relevance.
* Actively participate in team meetings and contribute ideas for improving operational efficiency and effectiveness.
* Maintain detailed records of training activities, including attendance, evaluations, and training completion status.
* Communicate training results and recommendations to relevant stakeholders and management.
Skills & Experiences
* Strong understanding of financial service processes.
* Excellent communication and presentation skills.
* Experience in training delivery or other presentation experience is ideal.
* Ability to work independently and collaboratively in a fast-paced environment.
* Strong analytical skills and attention to detail are preferred.
* Experience in instructional design or similar is ideal.
#J-18808-Ljbffr