Job summary In conjunction with consultants, theatre coordinator, Cath lab co-ordinator and Pathway Co-ordinators to ensure elective day case/inpatient pathways are managed appropriately and lists are consistently booked with maximum utilisation, in a timely fashion to ensure no patients cancellations are received on the day of surgery and national targets are met. To work with the operational support manager and Pathway Co-ordinators to select patients for surgery based on waiting times and agreed parameters e.g. case mix, equipment, and bed availability. To report requests to cancel individual cases or entire theatre lists/clinics to the team lead and if this cannot be prevented, to undertake the cancellation of the theatre lists. This will involve contacting the patients and rescheduling their operation within the necessary timescale. Undertakeroutine validation of waiting lists to ensure only patients who require an appointment, or an operation are actively waiting, To confirm with patients dates and time for appointments. To utilise PAS and theatre systems and OP lists as required. To follow procedure to review any lapsed dates of appointments and action accordingly. To review patient pathways and update in accordance with guidelines ensuring treatment times are measured accurately. Main duties of the job Communicate with clinicians, patients, carers, nurses, managers, and administrative staff.Good interpersonal communication and telephone skills and the ability to deal with staff at all levels.Must be confidential.To ensure patients are provided with simple information as necessary regarding waiting times, appointments, and admissions to hospital. To deal with patient queries and telephone calls in a helpful and courteous manner.To work with internal bodies such as consultants, senior managers, and nursing staff etc to ensure that the best possible care is provided to all patients. Communicate with and update the Operational Teams on a regular basis of the current position with waiting lists and any potential difficulties with achieving/sustaining targets.Record outcome of patient choice of appointment, cancellations onto the relevant systems e.g. PAS.To provide necessary information to Team Lead, Patient Access and Administration Manager as requested in relation to waiting lists and capacity.To undertake regular validation of waiting lists to ensure only patients who require an operation are actively waiting.Monitor data quality on PAS and report any concerns to the Operational Teams. About us As the largest single site specialist heart and chest hospital in the UK, we, at Liverpool Heart and Chest Hospital, have a clear vision 'to be the best cardiothoracic integrated healthcare organisation'. We provide specialist services in cardiothoracic surgery, cardiology, respiratory medicine both in the hospital and out in the community. We serve a catchment area of 2.8 million people, spanning Merseyside, Cheshire, North Wales and the Isle of Man, and increasingly we receive referrals from outside these areas for highly specialised services such as aortics. Our reputation for strong performance is important in delivering the best care for our patients and high quality clinical services. This is underpinned by a culture of research and innovation, delivered in modern estate and our encouragement of flexible working in a variety of forms. Please visit our website - https://www.lhch.nhs.uk/ Please follow this link for a tour of our site - https://bit.ly/36ylsoq Date posted 07 November 2024 Pay scheme Agenda for change Band Band 3 Salary £24,071 to £25,674 a year Per Annum Contract Permanent Working pattern Full-time Reference number 410-MED-6768772 Job locations Liverpool Heart & Chest Hospital Thomas Drive Liverpool L14 3PE Job description Job responsibilities Communicate with clinicians, patients, carers, nurses, managers, and administrative staff. Good interpersonal communication and telephone skills and the ability to deal with staff at all levels. Must be confidential. To ensure patients are provided with simple information as necessary regarding waiting times, appointments, and admissions to hospital. To deal with patient queries and telephone calls in a helpful and courteous manner To work with internal bodies such as consultants, senior managers, and nursing staff etc to ensure that the best possible care is provided to all patients. Communicate with and update the Operational Teams on a regular basis of the current position with waiting lists and any potential difficulties with achieving/sustaining targets. Record outcome of patient choice of appointment, cancellations onto the relevant systems e.g. PAS. To provide necessary information to Team Lead, Patient Access and Administration Manager as requested in relation to waiting lists and capacity. To undertake regular validation of waiting lists to ensure only patients who require an operation are actively waiting. Monitor data quality on PAS and report any concerns to the Operational Teams To assist the Operational Teams with the preparation of statistics for the performance meetings. Working to tight deadlines, able to determine priorities. To make sure that all the relevant patient documents are available and complete as required. To ensure all indexing within EDMS is accurate. Deal with enquiries from patients and their carers. To work flexibly according to the needs of the service including covering colleagues during periods of leave. Job description Job responsibilities Communicate with clinicians, patients, carers, nurses, managers, and administrative staff. Good interpersonal communication and telephone skills and the ability to deal with staff at all levels. Must be confidential. To ensure patients are provided with simple information as necessary regarding waiting times, appointments, and admissions to hospital. To deal with patient queries and telephone calls in a helpful and courteous manner To work with internal bodies such as consultants, senior managers, and nursing staff etc to ensure that the best possible care is provided to all patients. Communicate with and update the Operational Teams on a regular basis of the current position with waiting lists and any potential difficulties with achieving/sustaining targets. Record outcome of patient choice of appointment, cancellations onto the relevant systems e.g. PAS. To provide necessary information to Team Lead, Patient Access and Administration Manager as requested in relation to waiting lists and capacity. To undertake regular validation of waiting lists to ensure only patients who require an operation are actively waiting. Monitor data quality on PAS and report any concerns to the Operational Teams To assist the Operational Teams with the preparation of statistics for the performance meetings. Working to tight deadlines, able to determine priorities. To make sure that all the relevant patient documents are available and complete as required. To ensure all indexing within EDMS is accurate. Deal with enquiries from patients and their carers. To work flexibly according to the needs of the service including covering colleagues during periods of leave. Person Specification Education & Qualifications Essential GCSE English or Equivalent, relevant experience/training in NHS Waiting Lists relevant experience/training in NHS Waiting Lists Knowledge Essential Advanced knowledge of 18 week and waiting list processes. Microsoft Word and Microsoft Packages Conversant with secretarial procedures/administrative practices. Desirable PAS & Patient Pathway Management Medical Terminology Experience Essential Previous secretarial/office expereience Waiting list Management Working in a team Maintaining confidentiality Waiting list Management Desirable Previous NHS Experience Advanced Keyboard Skills Skills & Abilities Essential Excellent communication and interpersonal skills Ability to prioritise reliable and works to high standards adaptable to change excellent organisational and time management skills able to work on own initiative Desirable problem solving sensitive and caring Person Specification Education & Qualifications Essential GCSE English or Equivalent, relevant experience/training in NHS Waiting Lists relevant experience/training in NHS Waiting Lists Knowledge Essential Advanced knowledge of 18 week and waiting list processes. Microsoft Word and Microsoft Packages Conversant with secretarial procedures/administrative practices. Desirable PAS & Patient Pathway Management Medical Terminology Experience Essential Previous secretarial/office expereience Waiting list Management Working in a team Maintaining confidentiality Waiting list Management Desirable Previous NHS Experience Advanced Keyboard Skills Skills & Abilities Essential Excellent communication and interpersonal skills Ability to prioritise reliable and works to high standards adaptable to change excellent organisational and time management skills able to work on own initiative Desirable problem solving sensitive and caring Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Liverpool Heart and Chest Hospital Address Liverpool Heart & Chest Hospital Thomas Drive Liverpool L14 3PE Employer's website https://www.lhch.nhs.uk/ (Opens in a new tab)