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Primary Job Purpose
An exciting opportunity has arisen for a Spa Host to join our Spa Team. The successful applicant will support the needs of our guests, provide a first-class experience in our luxurious facilities, and ensure guests feel welcome and relaxed throughout their stay.
Job Description
Location: Melton
About The Role
Roles and Responsibilities:
* Meet and greet spa guests, ensuring their needs are catered for from arrival to departure.
* Accurately complete all reception and booking documentation; operate spa computer systems competently.
* Take reservations and enter bookings into the system.
* Follow procedures for cashing up and banking.
* Maintain, develop, and monitor the client database.
* Answer phones in a timely, efficient, and friendly manner.
* Follow check-in and check-out procedures; provide guests with full orientation of the facilities.
* Provide refreshments to guests during their stay.
* Deliver first-class customer service.
* Maintain high standards of personal appearance and uniform.
* Prepare and deliver non-therapist treatments.
* Keep all public spaces clean and well-presented.
* Proactively upsell products and treatments.
* Demonstrate product and service knowledge.
* Ensure adequate provision of towels, robes, and slippers; regularly empty used item bins.
* Address customer feedback appropriately.
* Process payments for retail and refreshments.
* Follow all company policies, procedures, and health and safety guidelines.
Essential Skills:
* Excellent time management and organization.
* Effective communication skills, both face-to-face and over the phone.
* Reliability, ability to work under pressure, and follow instructions.
* Flexible approach to work.
* Exceptional customer service skills.
* GCSE English and Maths grade 4/C or above.
* Basic proficiency in Microsoft Office.
* Polite, welcoming, and informative demeanor.
* Confident, approachable, and well-presented.
* Respectful, helpful, calm, and resilient.
* Pride in work.
Desirable Skills:
* Experience working in a spa or hospitality industry.
* Knowledge of Elemis products and Ez-Runner system.
* Ability to upsell products and services.
Additional Information
Closing Date: Friday 2nd May 2025
Contract Type: Full-time
Salary: £12.46 per hour
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