Shape the Future of Food with JBT Marel At JBT Marel, we don't just support the food processing industry-we lead it. If you're passionate about technical problem-solving, innovation, and building strong connections with customers and teams, this is your chance to make an impact as a Technical Support Specialist. What You'll Do As a Technical Support Specialist (TSS), you'll provide expert-level technical support for JBT Marel's End of Line/Labeling portfolio. Acting as the go-to expert for technical and technological queries, you'll play a critical role in troubleshooting issues, ensuring customer satisfaction, and driving continuous improvement. Your key responsibilities will include: Troubleshooting and resolution : Address escalated technical issues remotely and decide on follow-up actions using tools like augmented reality and data diagnostics. Customer support : Serve as a trusted advisor for Technical Support Engineers (TSE) and Customer Centers (CC), offering guidance on technical solutions and request status. Process improvement : Analyse technical feedback, identify structural issues, and propose improvements that enhance equipment and processes. Knowledge sharing : Provide relevant content for JBT Marel's knowledge base and contribute to training programs through the Marel Academy. Collaboration : Work closely with regional teams, stakeholders, and JBT Marel's Industry Centers to ensure seamless communication and unified solutions. Documentation : Create and maintain service documentation, including service letters and notices, while ensuring systems like ServiceMax are updated. Warranty: Shared responsibility of analysing and investigating the root cause of component failure. Quality : Shared Responsibility of analysing and collaborating with the wider Quality Team What You'll Bring To succeed in this role, you'll need: A positive problem-solving mindset and a service-oriented approach. The ability to translate technical information into actionable commercial insights and vice versa. Proficiency in using tools like CRM systems (ServiceMax), knowledge bases, and diagnostic software. Deep technical expertise in equipment and processes within the food industry, particularly with Weigh Price Labelers flash labelers, and other end of process packaging machinery. Excellent communication and analytical skills, with the ability to manage complex issues under pressure. Who are we? We are the kind of people who find purpose in creating things. Our mission is to transform the future of food by creating a world where quality food is produced sustainably and affordably. At JBT Marel, we're in the unique position to make it happen - but we need talented people like you to help us succeed. If you are a person with a passion for driving Excellence, Innovation & Unity on a global scale, we invite you to join our dynamic team at JBT Marel. Your Background Experience : At least 5 years of experience in Technical Support, ideally in the food processing industry, or hands-on Field Service Engineer (FSE) experience. Technical Skills : Knowledge of Weigh Price labellers, including installation, optimization, and maintenance preferred Languages : Fluent in written and spoken English. System Knowledge : Proficient in CRM and PLM systems, with experience working in larger organizations with standardized processes. Why Join JBT Marel? At JBT Marel, you'll: Be at the forefront of innovation : Work with cutting-edge food processing technologies. Make a global impact : Support customers worldwide in transforming the food industry. Collaborate with experts : Join a multi-cultural, multi-discipline team that values diversity and unity. Develop your skills : Access training opportunities through JBT Marel Academy and work on ground-breaking projects. Ready to Apply? If you're ready to make a difference and grow with a company that's redefining the food industry, apply today. About JBT Marel At JBT Marel, we are driven by our purpose: transforming the future of food. As a global leader in providing advanced processing systems, software, and services to the food industry, we empower our customers to produce high-quality food sustainably and affordably. Learn more about us: Visit: marel.com Follow us on LinkedIn: Marel on LinkedIn Join JBT Marel. Together, we can shape the future of food. LI-CM1