Job summary Contribute to the provision of healthcare for the Welsh Ambulance Service NHS Trust (WAST) by operating the department Help-Desk and providing a reception function and comprehensive administration support to the Estates & Facilities teams and wider stakeholders, ensuring the delivery of a professional and efficient service. The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply. Main duties of the job Be the main point of contact for visitors, staff and contractors by telephone and in person, which will include members of the Executive team and representatives of Welsh Government. Process and issue badges to visitors and contractors, ensuring the visitors log is signed before allowing entry. Deal with colleague/contractor queries and complaints and react responsibly to emergency situations. Provide a full administrative support service, raising and receipting orders, carrying out word processing of letters, documents, reports and presentations. Facilitate meetings/training courses and process associated documentation. Carry out photocopying, filing, archiving of old records, scanning, binding, laminating and use of a guillotine. Issue stationery, monitor stock levels and reorder as necessary. Assist in the development of appropriate administrative and planning systems, procedures and processes. About us RemarkablePeople Our workforce is made up of over 4,000 remarkable people who contribute to the delivery of world-class patient care across Wales, 24 hours a day, 365 days a year. Whether you work in a patient-facing role or within our range of support services, the work that you do enables us to provide high quality care, wherever and whenever we're needed. The Trust recognises the need for its workforce to represent the diversity of the population it serves across the whole of Wales and seeks to create an environment where diversity is celebrated and inclusivity matters. We are also keen to break down any barriers into the Trust, and would encourage applications from under-represented groups, including those from Black, Asian and Minority Ethnic communities, LGBTQ communities and disability groups. Careers within the Welsh Ambulance Services University NHS Trust are diverse and varied, with opportunities arising right across the service. Whatever your skills and background, you're sure to find a career with us which is fulfilling, challenging, and rewarding. In line with the Trust's Starting Salary Procedure, all applicants will start at the bottom of the band for the position applied for, but can apply for a higher salary if they have previous experience relevant to the position. Date posted 14 April 2025 Pay scheme Agenda for change Band Band 3 Salary £24,433 to £26,060 a year per annum Contract Permanent Working pattern Full-time Reference number 020-AC032-0425 Job locations Cardiff Ambulance Station Merton House The Avenue Industrial Park Croescadarn Close Pentwyn CF23 8HF Job description Job responsibilities You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac Job description Job responsibilities You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac Person Specification Qualifications and Knowledge Essential NVQ Level 3 in Business Administration or equivalent level of knowledge gained through experience ECDL or equivalent level of knowledge and experience in typing / word processing / Access Databases Knowledge of office procedures Experience Essential Experience of working in a busy office environment Desirable Previous experience within a related environment. Skills and Attributes Essential Excellent communication and customer care skills and a good telephone manner Good organisational skills Ability to prioritise work and identify urgent requirements Other Essential Able to travel between different sites. Desirable Welsh Language Skills (Level 1) or willingness to work towards Person Specification Qualifications and Knowledge Essential NVQ Level 3 in Business Administration or equivalent level of knowledge gained through experience ECDL or equivalent level of knowledge and experience in typing / word processing / Access Databases Knowledge of office procedures Experience Essential Experience of working in a busy office environment Desirable Previous experience within a related environment. Skills and Attributes Essential Excellent communication and customer care skills and a good telephone manner Good organisational skills Ability to prioritise work and identify urgent requirements Other Essential Able to travel between different sites. Desirable Welsh Language Skills (Level 1) or willingness to work towards Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Welsh Ambulance NHS Trust Address Cardiff Ambulance Station Merton House The Avenue Industrial Park Croescadarn Close Pentwyn CF23 8HF Employer's website https://www.ambulance.wales.nhs.uk/en/5 (Opens in a new tab)