Customer Advisor - Private Medical Insurance - Starting salary between £25,100 to £28,500 (depending on hours, skills, and experience) plus additional benefitsAre you passionate about delivering brilliant service and ensuring customers get the help they need when they need it most? Do you exceed in a fast-paced busy environment? Are you someone who establishes relationships easily with others, making them feel valued and supported? We are looking for people who truly care and are driven to give it their all every single day.
A bit about the job
You will be working within a fast paced busy telephony driven role to guide and support customers through their health claims journey, be that confirming for appointments, solving a bill query or whether it's overnight care, outpatient treatment, diagnostic tests, scans, or aftercare, you will help & support our customers to get the specialist private treatment they need. Part of this role will involve handling customer dissatisfaction, with support from your team.
We love people who do the right thing for our customers, and our colleagues. We want people who speak up, who take ownership and who make good decisions.
When you join us, you’ll get a really warm welcome as well as great development. We’re committed to helping you unlock your brilliance, making sure you feel fulfilled, and can develop in the way you want to. We want you to be able to continually develop, grow and shine in your career. W...