Service Desk Engineer
Redgate is looking for a Service Desk Engineer to work in its IT organisation.
You will be responsible for the 1st and 2nd line IT support for internal users, including logging tickets, analysing and resolving issues, tracking trends and escalating where necessary to our Infrastructure team. You’ll also contribute to the wider IT objectives by working with the Infrastructure team to ensure you acquire technical knowledge to develop your skills. You’ll be the first point of contact for IT issues and, through proactivity and initiative, you will ensure our users get first-class IT support.
What makes you Redgate’s next Service Desk Engineer?
1. You’re ready to progress your Service Desk journey in a growing tech business.
2. You want to work for a company with a great culture which puts its people first.
3. You’ve got a great rapport with customers.
4. You have great troubleshooting skills.
5. Helping fix people's problems is a passion.
6. Troubleshooting and working with Microsoft Windows is second nature, and preferably macOS too.
7. You are experienced with computer hardware setup and maintenance, including deployment tools such as Microsoft SCCM and Intune/Autopilot.
8. You have experience of user administration in Microsoft 365 and Entra.
9. You’ve got a passion for technology.
10. You’re a team player and good communicator.
11. You’re just as effective working remotely as in an office.
What’s the package?
A great benefits package.
Salary is £35,000.00 - £40,000.00 per annum, depending on experience.
You’ll work 40 hours a week, with flexible work time.
During the selection process, Redgate’s Flexible-Hybrid working model will be discussed, alongside the expectations for the specific role you have applied for.
For your information, the general principles for this role are:
• Service Desk roles are still primarily office based and currently have the expectation of 3 days minimum in the office per week.
At Redgate we recruit on a rolling basis, which means we carry on recruiting until we find the right person for the role. We tend to compare individuals to the role specification rather than to each other.
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