Job summary An exciting opportunity for a full time administrator role, supporting MHSTs across North East Essex. Mental Health Support Teams (MHST) partner with schools and colleges across North, Mid and South Essex to support mental health and emotional wellbeing. Our focus is on early intervention, prevention, and promotion; for young people who are thriving, coping or would benefit from getting help. The post holder will be required to provide a comprehensive and confidential secretarial and/or administrative support to the locality/department to ensure the smooth running of the area. The post holder will support their peers and team leader and be an effective team member whilst working on their own initiative. They will have a commitment to collaborative working and actively support and liaise with other health and social care professionals and agencies. The successful applicant will work as alongside our current team of administrators who supporting the MHST's across all the Essex localities. This post will require travel from the base in Colchester to Clacton or Harwich sites for meetings and team events such as away days and recruitment. There will also be the requirement to travel to Basildon at least once a month for face to face Administrator meetings Main duties of the job Supporting the development and administration of the MHSTs Using System One to open patient files, upload referrals and ensure accurate reporting. General admin duties, including, preparation of patient letters, sorting incoming/out-going post, management of emails and incoming queries via telephone and post, photo-copying and scanning. Minute taking at meetings as requested by the operational manager Liaising with members of staff including, clinicians and senior managers Knowledge and experience on Microsoft applications, such as, email, excel and word Demonstrate effective communication skills and promote a positive image of the team with service users, carers, professionals, and external agencies from a variety of disciplines, both within and outside the Trust. Ensure that complex calls from anxious and distressed clients are passed to appropriate person to deal with (dealt with) effectively and appropriately or escalated to senior staff member if appropriate Essential Criteria o Good organisational and admin skillso Great telephone manner and customer service skillso Administrative experience essential, experience within the NHS desirable About us Starting with NELFT NELFT place a great deal of importance on new starters being properly welcomed and inducted into the Trust. All new starters will join the Trust on the first Monday of each month and will undertake a comprehensive induction of up to two weeks which will include mandatory training, systems training and the allocation of equipment. As part of the process new starters will have the opportunity to also meet the executive team, senior managers and attend a number of drop in sessions focussing in engagement, health and wellbeing and key processes. The induction will be held at our head office in Rainham, Essex. Probationary Period This post will be subject to a probationary period. Internal applicants are exempt from the probationary period (unless you are an internal applicant currently part way through a probationary period or currently a bank member of staff). Date posted 31 January 2025 Pay scheme Agenda for change Band Band 3 Salary £24,071 to £25,674 a year per annum Contract Permanent Working pattern Full-time, Part-time, Job share, Flexible working Reference number 395-EC924-24-A Job locations 900 The Crescent Highwoods Colchester CO4 9YQ Job description Job responsibilities Please see the attached job description and person specification for more information about this role and working at North East London NHS Foundation Trust. We encourage you to refer closely to this when completing your application. We welcome your application even if you do not meet all the criteria listed in the person specification. Any development needs to help you succeed in the role, can be discussed at the interview stage. Job description Job responsibilities Please see the attached job description and person specification for more information about this role and working at North East London NHS Foundation Trust. We encourage you to refer closely to this when completing your application. We welcome your application even if you do not meet all the criteria listed in the person specification. Any development needs to help you succeed in the role, can be discussed at the interview stage. Person Specification Experience Essential Administrative experience of working in a busy environment Desirable Good typing, email and Microsoft office skills Working in an NHS environment Communication Essential Good interpersonal and telephone skills Qualifications Essential NVQ level 2 or equivalent standard of literacy and numeracy NVQ Administration/Customer Service Level 3 or equivalent level of proven experience Person Specification Experience Essential Administrative experience of working in a busy environment Desirable Good typing, email and Microsoft office skills Working in an NHS environment Communication Essential Good interpersonal and telephone skills Qualifications Essential NVQ level 2 or equivalent standard of literacy and numeracy NVQ Administration/Customer Service Level 3 or equivalent level of proven experience Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name NELFT North East London Foundation Trust Address 900 The Crescent Highwoods Colchester CO4 9YQ Employer's website https://www.nelft.nhs.uk/ (Opens in a new tab)