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Position Summary
Why join our team?
The B2B Operator team is part of the spine of Samsung’s B2B Division. Reporting into the Head of B2B Operator, the account teams span the UK’s leading Mobile Network Operators (MNOs) and collaborate with counterparts across our consumer business to engage with our partners, align strategic objectives and build collaborative plans to drive revenue growth!
The B2B Operator team is regularly looked-to by our European and HQ teams as a source of best practice, with Channel initiatives that push the ‘Never Been Done Before’ agenda and champion cross-divisional collaboration!
We benefit from a diverse team with varied backgrounds, but share the same drive to learn, grow and deliver success for our accounts, the B2B Operator team and in our personal career ambitions.
Role and Responsibilities
Your key responsibilities
Customer:
* Lead Samsung’s strategic engagement into one of our largest mobile channel partners
* Grow the commercial and personal business relationships in the channel driving increased revenue streams through delivering true business transformation solutions across both the Small Business (SME) and Large Enterprise business segments.
* Expand Samsung’s value position as a strategic alliance partner
* Cement Samsung as a strategic business partner across the channel’s Enterprise business from SME/SOHO/Mid Market, Large Enterprise, Public Sector and Global Accounts – with clear objective business plans in each segment.
* Ensure Samsung has strong partnership relationships with all strategic and operational leaders across the channel.
* Drive the sales strategy to maximise growth opportunities for the business, including the identification of new business channels.
* Understand the customer’s business plan and align it to the Samsung business model and value chain, conducting periodic reviews with the customer.
Commercial:
* Drive profitable business growth through a clear understanding and management of financial objectives
* Own the internal Commercial Planning process for Smartphone, Tablet & PC on your account
* Meet and exceed Performance Vs Quarterly/Half and Annual targets
* Carry out regular planning and analysis to find opportunities and gaps, providing solutions to ensure a positive return on investment.
* Lead complex negotiations involving senior customer partners.
* Analyse customer and market data to identify growth opportunities and create plans to implement and deliver growth
* Create & develop a customer Joint Business Plan (JBP) that elevates the quality of the partnership and deepens customer engagement, with clear joint goals and metrics
People:
* Lead 2x direct reports in their contributions to the account’s performance
* Support their ongoing development, career ambitions & growth areas to create a successful account team
* Align cross-functionally with internal collaborators to ensure Samsung’s strategy is delivered
* Navigate the organisation to create and deliver coordinated initiatives to drive value growth for Smartphone, Tablet, PC & Ecosystem categories
* Organise, lead and motivate an extraordinary Samsung team to exceed objectives and drive excellent engagement into the channel
* Network and promote collaboratively with all internal resources and be the voice of the customer/knowledge expert into Samsung.
What we need for this role
To be successful, you will possess the following skills and attributes:
* Structured processes and procedures to promote Samsung as a technology partner to major end customers.
* Ability to deliver sustained P&L growth in each segment with the customer – meeting/exceeding budgetary targets with structured commercial planning
* Strong planning and forecasting skills, with an analytical and numerical mindset
* Proficiency in MS Office, especially MS Excel & PowerPoint.
* Ability to present confidently in senior customer & internal forums
* Confident leadership in customer engagement
* Strong leadership and people management skills
* Resilience and adaptability in a dynamic, ever-changing business environment
What does success look like?
* Delivery of the Management Plan and positive performance against key commercial metrics
* Development of a strong talent pipeline for Samsung UK with clear growth and development plans for your team
* Positive feedback from internal surveys and 360 feedback forums
* Evolution of customer engagement and strategic alignment, as reflected in customer feedback
* Integration into Samsung’s culture and processes, with active participation in group forums and team representation
Skills and Qualifications
Benefits of working at Samsung include
* Hybrid working: 3 days in the office and 2 days at home per week
* Bonus scheme linked to individual, team, and company performance
* Car allowance
* Private medical insurance – family cover
* Income protection
* Enhanced pension contribution
* Three volunteering days annually
* Flexible benefits portal with contributions towards travel insurance, gym, season tickets, and more
* Holiday entitlement: 25 days plus bank holidays and an additional day for your birthday
* Discounts on Samsung products and shopping portals
A note on equal opportunities
We are an equal-opportunity employer valuing diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability.
We provide reasonable accommodations for individuals with disabilities during the application and employment process. Please contact us to request accommodation.
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