Job summary
Are you a dynamic, motivated, resilient individual with exceptional administrative skills?
You must be self-motivated and committed to providing a high quality service.
The Hospital Home Care Service supports patients to return home using the trusts supported discharge model and to continue their rehabilitation pathway in the community. The service is supported by a team of Physiotherapists and Occupational Therapists and Clinical Therapy Support Workers, thus enabling the patient' rehabilitation journey to continue in the community in their own homes. The service also has registered nurse support with a Manager and Clinical Lead who provide 7 day support
The service provides support to the patients with their activities of daily living thus enabling them to remain in their own home. The service also supports patients in the terminal phase of their illness providing end of life care needs and psychological and spiritual support to patients and their families.
Main duties of the job
You will be required to develop strong links with other members of the multi-disciplinary team members involved in the discharge process and the on-going care needs of the individual patients in the community
You will be expected to use your own initiative and be able to work unsupervised, undertaking specific work including audit as necessary, as this role is pivotal to driving this service forward.
You should have a good working knowledge of eroster / EASY pay mileage system and Microsoft Office including 'Word', Excel and Microsoft Teams.
In addition to the office workload the co-ordinator will be required to support the staff and patients in the community in terms of staff supervision and patient care when service demands are needed ( to cover staff sickness) This will involve supporting patients with an exercise programme and therapy treatments and assisting with personal care and activities of daily living
About us
We operate from three main hospitals - Furness General Hospital (FGH) in Barrow, the Royal Lancaster Infirmary (RLI), and Westmorland General Hospital (WGH) in Kendal, as well as a number of community health care premises including Millom Hospital and GP Practice, Queen Victoria Hospital in Morecambe, and Ulverston Community Health Centre.
FGH and the RLI have a range of General Hospital services, with full Emergency Departments, Critical/Coronary Care units and various Consultant-led services.
WGH provides a range of General Hospital services, together with an Urgent Treatment Centre, that can help with a range of non-life threatening conditions such as broken bones and minor illnesses.
All three main hospitals provide a range of planned care including outpatients, diagnostics, therapies, day case and inpatient surgery. In addition, a range of local outreach services and diagnostics are provided from community facilities across Morecambe Bay.
Job description
Job responsibilities
To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about University Hospitals of Morecambe Bay visiting our website
Person Specification
Education and qualification
Essential
1. NVQ 3 in administration or equivalent
Desirable
2. NVQ 4 diploma in business and administration
Experience
Essential
3. Proven experience in system set up and maintanance
4. Experience in an administrative setting
5. Experience in a care setting
Desirable
6. Proven NHS experience
7. Good understanding of client group and their needs
Skills, ability and knowledge
Essential
8. Excellent organisational skills
9. Ability to plan and organise workload effectively
10. Ability to work accurately and under pressure
11. Committed to continuous professional development of self and staff
12. Ability to work unsupervised
13. Effective communication skills
14. Advanced keyboard skills
15. Reliable and honest, with a respect for privacy and confidentiality
16. To use a person centred approach at all times
17. Professional and sensitive telephone manner
Desirable
18. Understanding of NHS systems
19. Knowledge of NHS initiatives
20. Ability to contribute ideas and follow though when appropriate
21. Good understanding of client group
22. Understanding of CQC requirements
Miscellaneous
Essential
23. Ability to be flexible to accomodate the needs of the service
24. Ability to comply with the Trust policies
Desirable
25. Hold a full UK driving license and ability to use own car to travel in the community cross bay. There is a requirement to have Class 1 business insurance