Night Porter hours 11pm to 7am
Part-time hours
No accommodation is offered
Tasks
Mission for Night Porter
To create a pleasant experience for the guests by ensuring security of guests and the hotel during the night.
Outcomes
1. Conduct regular checks throughout the night to ensure hotel is secure, and that any customer issues are dealt with.
2. Respond to guests’ complaints and any emergencies that occur in a timely, professional, and confident manner.
3. Complete any hotel host and administrative tasks set by your manager, which could include cleaning, kitchen prep, and stock checks.
4. Keep track of repeating issues and convey them to the Operations Managers.
5. Avoid squatters and intruders coming into the building.
6. Watch for unusual, illegal, or dangerous activities occurring on the premises.
7. Monitor CCTV screen at the reception desk with occasional tours around the building.
8. Report every entrance on an hourly basis.
9. Ensure the back and front doors are locked.
10. Surveil car park entrance and ensure nobody enters the building illegally through the parking area.
11. Conduct smoke tests.
Requirements
Competencies:
1. Excellent communication and customer service skills.
2. Ability to work alone throughout the night.
3. Ability to work well under pressure.
4. Ability to use your initiative and follow written/verbal instructions.
5. Knowledge of general health and safety procedures.
Job Summary
Recruitment Checks
1. Authorisation to stay/work in the UK.
2. Basic DBS check.
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