Technical Support Specialist
Location: Swinton (Hybrid Working) - 1 day office - 4 days from home
Salary: Up to £40,000 + 10% Annual Bonus
Our client is a fast-growing leader in intelligent monitoring and automation solutions, helping industries optimise performance, enhance sustainability, and drive efficiency through cutting-edge innovations. Due to expansion, they are seeking to hire a Technical Support Specialist to provide hands-on technical support, troubleshooting, and service improvements.
This role will suit a proactive problem-solver with strong technical skills in Linux, a passion for investigating and resolving technical issues, and experience in supporting software and
hardware solutions.
What You’ll Be Doing
Technical Support & Troubleshooting
* Diagnose and resolve software and hardware issues across the company’s monitoring and automation solutions.
* Provide hands-on technical support, working closely with engineering and product teams to identify and resolve system failures.
* Investigate customer-reported issues, identifying root causes and recommending solutions to prevent recurrence.
* Support Linux-based systems, performing basic administration, log analysis, and performance monitoring.
* Work with external suppliers and vendors to escalate and resolve technical challenges efficiently.
Problem Investigation & Service Improvements
* Proactively identify trends in recurring issues and collaborate with teams to implement fixes and prevent future disruptions.
* Suggest and implement service improvements, optimising technical support processes and response times.
* Maintain detailed documentation of issue resolutions, troubleshooting steps, and system improvements.
Customer & Stakeholder Support
* Act as a technical expert, assisting customers with queries related to software and hardware functionality.
* Work cross-functionally with engineering, product, and operations teams to enhance the overall support experience.
* Ensure compliance with SLAs (Service Level Agreements) and deliver outstanding technical support.
What We’re Looking For
Hands-on technical experience supporting software, hardware, and network-related issues.
Proficiency in Linux operating systems, including command-line troubleshooting, log analysis, and performance monitoring.
Problem-solving mindset with the ability to investigate root causes and implement effective solutions.
Experience in supplier/vendor support, escalating and resolving complex technical challenges.
Strong communication skills, with the ability to explain technical issues to both technical and non-technical stakeholders.
Familiarity with service management tools (e.g., Jira, ServiceNow) and ITIL frameworks is beneficial.
What You’ll Get in Return
Up to £40,000 salary + 10% annual bonus
Hybrid working for better work-life balance (Just 1 day office based)
Opportunity to work on impactful, innovative projects
Collaborative and supportive work environment
Professional growth and development opportunities
#J-18808-Ljbffr