Switchboard Operator/Administrator - Days
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW)
We are currently looking to recruit a full-time shift Switchboard Operator on a permanent contract.
The successful candidate will join a friendly front line team operating a busy acute hospital switchboard. You will need excellent communication and interpersonal skills and be calm in emergency situations.
The full-time position is for an operator working on a rotational 2-week shift pattern.
Main duties of the job
* As the first point of contact for the telecommunication service of the UHBW Trust, operators are responsible for providing an efficient switchboard/information service 24/7 to all staff and customers of the Trust.
* Carry out all aspects of the responsibilities of an operator in a pleasant, courteous and professional manner at all times.
* Operators will be required to use their own initiative efficiently and accurately when dealing with Emergency/Life and Death procedures and situations outside the parameters of these procedures.
About us
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as 'Good' overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward-thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer.
Job responsibilities
For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.
Person Specification
Qualifications and Training
* Educated to GCSE Standard or equivalent in English and Mathematics.
* Qualification in IT or proven use of IT packages.
* Knowledge of Data Protection and Patient confidentiality issues.
* Customer Service NVQ.
* Typing/Word Processing Qualification.
Knowledge and Experience
* Previous Switchboard/Call Centre experience or Customer focused role.
* Experience of working well within a Team Environment.
* Experience of working under pressure and managing a demanding workload.
* Customer Care.
* NHS Experience.
* Previous work within Emergency Services.
Skills and Abilities
* Excellent communication skills including confident/pleasant telephone manner.
* To have used BTS Switchboard and Multitone Bleep system or similar.
* Prepared to train/mentor others.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Salary: £24,071 to £25,674 a year pro rata (unsociable hours enhancements).
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