Job Description
Our global client requires a Credit Collections Coordinator to join their busy team for a minimum period of 6 months.
Role:
You will be the day-to-day contact and escalation for customers with serious financial difficulty.
This involves talking to customers in a variety of often sensitive situations ensuring the customer’s agreement is managed effectively and kept up to date and that Financial Services are providing the best possible service to the customer whilst keeping in mind the needs of the business.
This role requires the flexibility to work a shift pattern between 9:00 am and 6:00 pm Monday through Friday. There may be requirements for an occasional Saturday and Bank Holiday, with a day taken off in lieu during the week.
Main Responsibilities:
General Communications
1. Pre-Arrears Agreement Handling, speaking with customers who potentially will not be able to afford future repayments.
2. Early arrears Agreement Handling, helping customers who have just entered into arrears and trying to negotiate repayment plans in order to get the agreement back up to date.
3. Identifying customers who are vulnerable and following the Financial Services Vulnerable Customer Policy when speaking with them.
4. Treating customers fairly with forbearance options and due ...