An exciting opportunity has arisen to join a world-leading global organisation. Our client, a blue-chip IT company, is currently seeking a Bi-lingual Service and Admin Coordinator to work on their customer site in Reading (RG6). This role is hybrid, requiring at least one day in the office and the rest remotely. This is a full-time temporary role for 12 months, working Monday to Thursday from 8am to 5pm and Friday from 8am to 2pm. The role is paying £93 per day and is expected to start ASAP.
The company is committed to offering the best Customer Service experience to their customers. As a Service and Admin Coordinator, you will be part of a multilingual team that covers all our EMEA regional support via email. You will play a key role in the success of our brand by exhibiting a positive attitude at work, being proactive, and maintaining a high level of professionalism.
The coordinator is primarily responsible for:
1. Approving warranty claims sent by our Tech Team and arranging shipments to end users.
2. Managing stock and back orders for all our end users based in the EMEA region for HyperX products.
3. Assisting with queries from our website regarding e-commerce orders.
Language Skills:
* Excellent level of written and spoken English.
* Preferably one other language at an excellent level (German, Turkish, or French).
Essential Functions:
1. Review all warranty claims passed on by our Tech team for EMEA customers and respond to their requirements efficiently and timely to ensure customer satisfaction. This involves approving/rejecting claims after verifying entitlement, arranging shipment of relevant parts, creating refund requests, monitoring stock levels, and keeping customers informed about their delivery status in case of delays.
2. Record activity in the CDAX database.
3. Communicate regularly with other internal departments as well as courier and fulfilment centres to maintain a good level of customer satisfaction.
4. Participate in regular hands-on product training to increase product knowledge.
5. Regularly review, update, and create regional email templates used.
6. Assist with queries from our website regarding e-commerce orders as necessary.
7. Manage and plan team-building events as well as other office event-related tasks.
8. Perform other work-related duties as assigned.
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