Job summary We are thrilled to offer an exciting opportunity for an Administrator to join our dedicated Bladder and Bowel Service (BABS), a multi-professional team serving the BNSSG area. As part of our service, we provide essential care and treatment for adults with continence or bladder and bowel issues. We also support residential and nursing homes with expert continence management. In this role, you'll play a key part in ensuring the smooth running of the service, working closely with specialist nurses and the wider administration team whilst supporting patients throughout their care journey. We offer flexible hybrid working, but you'll need to be available to travel to BNSSG bases for meetings, training, and other service needs. Working hours : Monday-Friday, 8 AM - 5 PM. You will be required to work Fridays, other working days to be discussed at interview. If you're an organised, proactive administrator with a passion for healthcare, we'd love to hear from you Main duties of the job Provides a professional and courteous service to a range of customers, liaising with patients/clients, carers, families, health professionals and other organisations. Will be expected to respond appropriately to unexpected and challenging situations which may include contact with patients in emotional situations maintaining a calm and professional approach (support available). Maintains records relating to medical devices and/or other equipment. Responsible for small expenditure amounts and ordering stationery/equipment/supplies within delegated authority Creates and maintains accurate records and documents (paper/electronic) in line with information governance, documentation and confidentiality guidelines. About us Ever dreamt about a career that sparks excitement and fosters your professional growth? Picture yourself waking up eager to make a real difference in our community, surrounded by teams who value your unique ideas. We are Sirona care & health - England's largest provider of Adult's and Children's Community Services and we'd love for you to join us in Bristol, North Somerset or South Gloucestershire. Agenda for Change Salary, full NHS benefits, 27 days' annual leave, and participation in the NHS Pension Scheme - just a glimpse of the benefits you'll receive. We welcome and encourage all applicants. We are committed to having a workforce that reflects the communities we support and are proactively seeking to improve the diversity of our workforce. We know diversity fosters creativity and innovation. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where all belong. We aim to draw upon the widest possible range of views and experiences to meet the changing needs of our colleagues, partners and communities we serve. Whether you're starting your journey in healthcare, looking for a fresh challenge within the NHS, or contemplating a career change, don't be daunted by the prospect of something different - we create development opportunities for all our colleagues and apprentices. Interested? View our benefits leaflet which you can find attached to this vacancy. Date posted 09 January 2025 Pay scheme Agenda for change Band Band 3 Salary £24,071 to £25,674 a year Per Annum, Pro Rata Contract Permanent Working pattern Part-time, Flexible working Reference number 083-6906077-MC Job locations Southmead Health Centre Ullswater Road Bristol BS10 6DF Job description Job responsibilities Please see the attached Job Description for a full list of duties and responsibilities before applying for this position. We are unable to provide sponsorship for this role and can only accept applications from UK based applicants. If you are currently require a visa to work in the UK, there must be a minimum of 12 months from your start date until the expiry date. Job description Job responsibilities Please see the attached Job Description for a full list of duties and responsibilities before applying for this position. We are unable to provide sponsorship for this role and can only accept applications from UK based applicants. If you are currently require a visa to work in the UK, there must be a minimum of 12 months from your start date until the expiry date. Person Specification Communications Essential Will be expected to respond appropriately to unexpected and challenging situations which may include contact with patients in emotional situations maintaining a calm and professional approach (support available). Planning Essential Prioritises own work to meet deadlines in conjunction with colleagues and prioritises on-going work with guidance. Data & Resources Essential oCreates and maintains accurate records and documents (paper/electronic) in line with information governance, documentation and confidentiality guidelines. Experience Essential Able to communicate calmly and professionally with colleagues/ patients/ clients/visitors/others who may demonstrate challenging behavior. Other Essential Flexible to meet service needs which can be unpredictable Person Specification Communications Essential Will be expected to respond appropriately to unexpected and challenging situations which may include contact with patients in emotional situations maintaining a calm and professional approach (support available). Planning Essential Prioritises own work to meet deadlines in conjunction with colleagues and prioritises on-going work with guidance. Data & Resources Essential oCreates and maintains accurate records and documents (paper/electronic) in line with information governance, documentation and confidentiality guidelines. Experience Essential Able to communicate calmly and professionally with colleagues/ patients/ clients/visitors/others who may demonstrate challenging behavior. Other Essential Flexible to meet service needs which can be unpredictable Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Sirona care & health CIC Address Southmead Health Centre Ullswater Road Bristol BS10 6DF Employer's website https://www.sirona-cic.org.uk/ (Opens in a new tab)