Thursby Surgery is looking to expand its team so we are looking for two Medical Receptionists to join our Thursby Surgery and our new Branch Surgery, Daneshouse.
The roles are for 25 hours per week over 5 days (Monday - Friday) on a shift pattern of earlies and lates between the hours of 7.45 am to 6.30 pm.
Main duties of the job
We are looking for two enthusiastic, hard-working, motivated, and proactive individuals to join our ever-growing Practice.
The successful candidates will receive, assist, and direct patients in accessing the appropriate services or healthcare professionals in a courteous and efficient manner.
Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
Job responsibilities
Reception Duties
* Implement office procedures and work in accordance with written protocols.
* Receive patients, consult with members of the practice team.
* Process appointment requests for appointments from patients by telephone and in person.
* Use EMIS Web Clinical System to process requests for appointments and visits.
* Act as a care navigator in directing callers to the appropriate healthcare professional.
* Use own judgment, practice systems, and communication skills to ensure that patients who need urgent consultation are seen according to need.
* Enter requests for home visits ensuring to carefully record all relevant details and referring to the duty doctor where necessary.
* Deal with general enquiries, explain procedures, and make new and follow-up appointments.
* Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
* Handle completed repeat prescriptions to patients and check names and addresses.
* Registrations of new patients computer data entry and medical records.
* Explain practice arrangements and formal requirements to new patients and those seeking temporary cover in accordance with Practice policy and procedures.
* Process patients' changes of address computer data and medical records.
* Advise patients of relevant charges for private (non-GMS) services, accept payment, and issue receipts.
* Ensure a working knowledge of the telephone system during and after hours.
* Respond to all requests and queries from patients, team members, and associated healthcare agencies.
* Ensure building security and have thorough knowledge of doors/windows/alarm.
* Input and extract patient information to and from the EMIS Web Clinical System as required.
* Take messages and pass on information in a timely and appropriate manner.
* Action requests for repeat prescriptions and ensure that they are ready for collection by the patient within 48 hours.
* Scan and photocopy as required.
* Have a working knowledge of the telephone system, during and after hours.
* Process and distribute incoming and outgoing mail.
* File and retrieve paperwork, updating as necessary.
* Clear and re-stock consulting rooms as required.
* Keep the reception area, notice boards, and leaflet dispensers updated, tidy, and free from obstructions and clutter.
* Inform line manager of low stock levels, i.e., stationery or other supplies.
* Be able to cover all reception positions as necessary to meet the needs of the practice.
* Complete administrative tasks as requested, including requirements of Clinical Coding, management of medication documentation and processing, secretarial duties, and support of private work functions for which developed appropriate training will be provided.
Other Responsibilities
* The listed duties and responsibilities are not exhaustive and remain subject to change.
* A staff rota is developed in advance and this may include early starts (7 am), late finishes (8 pm), and/or Saturday mornings over both sites.
* All Staff are expected to attend mandatory training and meetings as required.
Person Specification
Qualifications
* Good standard of general education.
* GCSE Mathematics and English (Grade C and above).
Experience
* Practical experience of working with others.
* Practical experience of working with the general public or patients in a customer care role.
* Experience of work in a healthcare setting.
Skills
* Computer literate, use of Microsoft packages, email, and the internet.
* Excellent communication skills (written and oral).
* Ability to complete tasks within timescales.
* Interpersonal skills.
Attributes
* Remains calm under pressure.
* Adaptable and flexible.
* Ability to work as part of a team.
* Pleasant and articulate.
* Hardworking, reliable, and resourceful.
* Self-motivated with the ability to work without direct supervision.
* Ability to multi-task.
Knowledge
* Knowledge of medical terminology.
* Awareness/experience of the EMIS Web clinical system.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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