EOE Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
Category: Client Services
Company Description
RES Exhibits boasts over 50 years of industry experience. As a family-owned business, it has grown into one of the nation’s top 50 trade show and event organizations, recognized by EVENT MARKETER magazine in their annual profile of leading industry performers.
With a unique blend of corporate expertise and service-driven insights, RES has a deep understanding of both the needs and expectations of corporate clients, as well as the resources required to elevate trade show and event performance. Our team helps clients stand out and COMMAND THE FLOOR in a highly competitive environment, cutting through the noise and stimuli of the trade show floor to drive impactful results.
Job Description
We are looking for an experienced Client Services Manager as we enter an exciting new chapter in our journey. With 2025 poised to be a year of significant growth and transformation, we need a savvy client-facing business liaison to provide the highest level of client services for all matters related to tradeshow delivery.
In this role, you will play a critical part in maintaining clear communication with the leadership team, Client Services Director, and RES clients who rely on us to deliver the very best in tradeshow management exhibits. This is a great opportunity to join a family-owned organization with a promising future!
Responsibilities:
* Manage a portfolio of business ($3M), focusing on over the top customer satisfaction.
* Provide customer overview details and feedback internally, in order to ensure the entire delivery team is aligned with customer expectations.
* Represent the “voice” of the customer in internal planning sessions to ensure all are understood as planning decisions are made.
* Oversee all elements of contractual agreements, pricing confirmations, proposals, estimate verification, and processing of all customer orders.
* Research and support new revenue generating business opportunities within existing accounts.
* Oversee development and communication of client documentation that adds value to establish a long-term partnership.
* Support internal design and delivery staff by effectively resolving emergency situations regarding client change orders during strict delivery deadlines.
* Develop and deliver custom product reports that are critical to maintaining a high level of value to the partnership.
* Maintain client partnership status and report any risks to annual contract renewal with internal VP of Client Services. Work with appropriate departments to implement actions that will improve and prolong the client partnership.
* Ensure compliance with all travel, expense, and reporting policies.
Education and Experience:
* MUST HAVE Tradeshow/Event Exhibit experience.
* Bachelor’s degree in Business Administration or related function. MBA or Masters in related Business program a plus.
* Minimum 3 years of Tradeshow Account Management/ Client Services experience in an entrepreneurial company.
Benefits:
RES Exhibits offers competitive salary and performance-based incentives. Our benefits include comprehensive health, dental and vision insurance. Other benefits include 401(k), paid time off, a collaborative, creative and dynamic work culture with opportunities for career growth in an innovative and industry leading company.
Additional Information:
The U.S. base salary range for this full-time position is $85,000 to $110,000 annually, plus bonus and individual pay is determined based on several factors, including, but not limited to, work experience, job knowledge, complexity of the role, job location, etc. Pay ranges included in postings generally reflect base salary; certain positions may include bonus, commission, or additional benefits.
Position: Client Services Manager
Location: Rochester, NY Office
Number of Openings: 1
Exempt/Non-Exempt: Exempt
This position is currently accepting applications.
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