Job summary An exciting opportunity have arisen to join a friendly team, working within department of Emergency medicine/Acute care medicine. We are looking for a dynamic individual to join our busy team. Successful candidate will provide efficient, effective, and comprehensive administrative support for the department of Emergency medicine/Acute care medicine. If you have excellent interpersonal skills, good communicator and have a strong desireto provide an efficient, effective, and comprehensive administrative support for the department of Emergency medicine/Acute care medicine Main duties of the job Duties will include updating patient management systems, answering calls and greeting patients/relatives, preparing notes and supporting the nursing team with all aspects of ward administration such as record keeping, data entry, filing and scanning. You will need to be able to communicate effectively with all staff members and patients If you feel you have these skills and would like to join our team them, please apply. Covering 365 days over a 24-hour period on a rotational shift pattern and complete the administrative tasksthat are aligned to provide effective care for patients on the Emergency and Acute pathway. About us Walsall Healthcare NHS Trust is an integrated Trust and the only provider of NHS acute care in Walsall, serving a population of 286,700, providing inpatient and outpatient services at the Manor Hospital as well as a wide range of services in the community. Walsall Manor houses the full range of district general hospital services under one roof. The £170 million development was completed in 2010 and the continued upgrading of existing areas ensures the Trust now has a state-of-the-art Critical Care Unit, Neonatal Unit, Obstetric Theatre, and Integrated Assessment Unit facilities. Work is also completed on the Urgent and Emergency Care Centre which houses a new Emergency Department (including Children's Emergency Department), co-located Paediatric Assessment Unit, Acute Medical Unit and Urgent Care Centre. We would particularly welcome applications from people from a BME background and people with a disability as these groups are currently under-represented at senior level. We value diversity within our Trust and are working to achieve equality in our recruitment. We support flexible working for all employees and prospective applicants. Any settled workers meeting the requirements must be offered the position in preference to any non-resident candidates meeting the requirements, unless the role falls under a PhD-level code, in which case sponsorship may be attained. Date posted 28 March 2025 Pay scheme Agenda for change Band Band 2 Salary Depending on experience per annum Contract Permanent Working pattern Full-time Reference number TEMP_500 Job locations Walsall Healthcare NHs Trust Moat Road Walsall WS2 9PS Job description Job responsibilities Duties will include, To ensure that there is good communication between the administration team and the clinical team so that the Department area runs smoothly. Liaising with patients, relatives, carers, outside agencies and colleagues within a multidisciplinary team via telephone and face to face communication. To ensure that all patients are received and directed to the appropriate waiting area or ward area in a courteous and professional and timely manner as the post holder is often the first point of contact for most patients. To ensure that patients demographic details are always kept up to date in the medical recordsand on the Patient Administration System, by checking personal details such as name,address, telephone number, ethnic origin, and GP. To use the Patient Administration System to book patients onto the system and to make follow up outpatients as and when required. Although are not exhaustive and more details information can be found on the job description. Job description Job responsibilities Duties will include, To ensure that there is good communication between the administration team and the clinical team so that the Department area runs smoothly. Liaising with patients, relatives, carers, outside agencies and colleagues within a multidisciplinary team via telephone and face to face communication. To ensure that all patients are received and directed to the appropriate waiting area or ward area in a courteous and professional and timely manner as the post holder is often the first point of contact for most patients. To ensure that patients demographic details are always kept up to date in the medical recordsand on the Patient Administration System, by checking personal details such as name,address, telephone number, ethnic origin, and GP. To use the Patient Administration System to book patients onto the system and to make follow up outpatients as and when required. Although are not exhaustive and more details information can be found on the job description. Person Specification Qualifications Essential High level of literacy and numeracy GCSE or equivalent in English and Maths EXPERIENCE Essential Demonstrable experience of administrative & clerical systems and processes Fully conversant with information and other IT systems. Experience in Microsoft including Outlook, Word and Excel Desirable Previous ward clerk/reception experience Previous experience of working in acute hospital environment SKILLS AND KNOWLEDGE Essential Ability to deal with difficult/anxious people using tact and diplomacy. Excellent organisational skills to manage own workload and assist in running a smooth service. Person Specification Qualifications Essential High level of literacy and numeracy GCSE or equivalent in English and Maths EXPERIENCE Essential Demonstrable experience of administrative & clerical systems and processes Fully conversant with information and other IT systems. Experience in Microsoft including Outlook, Word and Excel Desirable Previous ward clerk/reception experience Previous experience of working in acute hospital environment SKILLS AND KNOWLEDGE Essential Ability to deal with difficult/anxious people using tact and diplomacy. Excellent organisational skills to manage own workload and assist in running a smooth service. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Walsall Healthcare NHS Trust Address Walsall Healthcare NHs Trust Moat Road Walsall WS2 9PS Employer's website https://walsallhealthcare.nhs.uk (Opens in a new tab)