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The Role
Operations Manager
Salary (£29,000 to £33,000)
35hrs per Week, Mon-Fri, 9am-5pm
Managing Two Offices: Dumfries & Castle Douglas
Are you ambitious, motivated and looking for a new and exciting career opportunity?
The NFU Mutual Agency in Dumfries & Stewartry is an expanding local business and an opportunity has arisen to join our team as an Operations Manager.
As a key member of the leadership team at the agency you will provide effective support to the Agents through the management and development of the team. You will be responsible for the smooth day to day running of our dynamic agency, working across both our sites in Dumfries and Castle Douglas to ensure the consistent delivery of excellent customer service and to meet our ambitious growth plans.
You will be involved in the preparation of the agency business plan for continued growth and the day-to-day execution of the plan to deliver the agreed goals. We are looking for an experienced leader who is highly organised, self-motivated and enthusiastic. Whilst previous insurance or financial services experience would be advantageous, a strong background in leadership is essential.
Additional key responsibilities will include:
1. Co-ordinate sales, administrative and customer service activity, getting involved in special campaigns and projects along the way.
2. Lead, manage, motivate and develop direct reports so that team members are able to maximise their contribution to business objectives and realise their potential.
3. Manage and report on important business information as required.
What we're looking for:
1. Be a self-motivated and sales focused individual.
2. Excellent time management and organisational skills.
3. Be willing to learn and be enthusiastic.
4. Charismatic and brilliant with people.
5. Be able to problem solve, use own initiative and judgement.
6. Demonstrate attributes of honesty, integrity, due skill, care and diligence.
7. Be able to manage and prioritise workloads effectively.
8. Be flexible, adaptable and open to new ideas.
9. An experienced supervisor or manager who has managed a diverse team.
Qualifications and Experience:
1. Minimum of Standard Grade's in Math's and English (or equivalent).
2. Experience of people management in a team of over 5 people, this includes experience of absence management and performance management.
3. Strong I.T. literacy, being proficient in the use of Microsoft Office Applications including Outlook, Teams, Word, Excel and PowerPoint.
4. A background in insurance or financial services would be advantageous but not essential.
Our commitment to you:
* Professional, hardworking yet supportive and friendly environment, with a strong team ethos and ethical practices.
* Competitive salary and potential annual performance related pay increases against clear and defined metrics.
Advert closing Date: 14th March 2025.
For more information contact Sally Heggie by phone on 01387 254270 or by email sally_heggie@nfumutual.co.uk
Please note, you will be employed by an Agent of NFU Mutual and not by NFU Mutual directly. #J-18808-Ljbffr