Job Title: FIELD SERVICES ENGINEER
Job Type: B2B Contract – Inside IR35
Duration: 12 Months Contract
Location: Wrexham, UK
Work Mode: Onsite
FIELD SERVICES ENGINEER JD – L1
Sensitivity: Internal & Restricted
Responsibilities:
1. End User Support Experience:
1. Three to four (3-4) years’ experience providing IT Infrastructure field support which includes troubleshooting hardware, software, and operating system issues.
2. Good customer management skills.
3. Strong oral and written communication abilities.
4. Able to interact and work with customers at different levels.
5. Self-driven and result-oriented.
6. Passionate about the work.
7. Ability to work with deadlines and complete tasks on time.
2. Hardware Troubleshooting and Repair:
1. Hands-on experience in installing & troubleshooting hardware issues for laptops, desktops, printers, and accessories.
2. Basic knowledge of enterprise LAN, WAN, server setups, and concepts.
3. Ability to lift/move computer equipment weighing up to 50 lbs.
4. Conference room A/V equipment assistance & troubleshooting.
5. Basic VOIP phone configuration & troubleshooting.
6. Smart hand support for peripheral and networking hardware.
3. Operating System & Software:
1. Skilled in desk-side support for installing & troubleshooting Operating Systems (Win 7/ Win10 / MAC / Linux).
2. Experience with anti-spyware and anti-virus software.
3. Basic installation and troubleshooting of standard software applications.
4. Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP working principles.
5. Basic understanding of mail configuration and troubleshooting of Mobile Device Management systems.
6. Contribution towards creating KB articles.
7. Ensuring all SRQs and incidents are addressed within stipulated SLA timelines.
4. Tools & Process:
1. Knowledge and experience in service requests and incident management processes.
2. Preferably with an Associate’s Degree in Electronics and CompTIA A+ Certification.
3. Knowledge and experience of ticketing tools (ServiceNow / Remedy etc.).
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