Are you a driven and highly motivated individual who is committed to providing the very highest standards of customer service? We are looking for an experienced multi-skilled full-time Hotel Receptionist to join our current reservations team. This is a customer service and administrative position working with a friendly team in a recently upgraded hotel in a beautiful seaside town on the Llyn Peninsula.
As a Hotel Receptionist, your duties will be:
1. Taking reservations and handling general requests made by guests during their stay.
2. Dealing with reservations by phone, e-mail, letter, fax, or face-to-face.
3. Checking guests into and out of the hotel, allocating rooms, and handing out keys.
4. Dealing with special requests from guests.
5. Covering after hours bar duties.
6. Assisting with Breakfast and Evening Meal service.
7. Answering questions about facilities in the hotel and the surrounding area.
8. Day-to-day administration duties including sending out brochures, data input, filing, and cashiering.
We would love to see your CV if you have the following skills and experience:
1. Previous reception, customer service, and administrative experience within the hospitality industry.
2. Confident dealing with the public over the phone and face-to-face.
3. IT literacy with Microsoft Word, Excel, Outlook, and database.
4. Excellent telephone manner, professional and presentable demeanor.
5. The ability to multitask, prioritize workload, and stay calm under pressure.
6. An organized problem-solver with a high level of attention to detail.
7. Flexible to work a variety of shifts, including evenings and weekends.
8. This hotel is not on the public transport route, so having your own transport would be essential.
The working hours are on a rota basis working either a day or an evening shift including weekends and public holidays, with a starting salary of £24,267 per annum.
If this is the role for you, please apply today.
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