Contract - 6-month temp contract
Hours - Part-Time (24 hours per week)
Days - Sunday, Monday and Tuesday
About Us
Prep Kitchen is the fastest-growing meal prep company in the UK, ranked #27 in The Sunday Times Hundred 2024, a list of the nation’s 100 fastest-growing private companies. We provide convenient, healthy, and delicious meals to customers across the country. With a focus on high-quality ingredients, varied menu options, and exceptional customer service, Prep Kitchen has established itself as a trusted brand in the market.
Job Overview/Summary
As an Online Customer Service Agent at Prep Kitchen, you will be the face and voice of our company, providing exceptional customer support across various digital channels. You’ll respond to customer inquiries, resolve issues, and help maintain a positive, customer-centric experience that reflects our brand values. We are looking for someone with an excellent phone manner, strong IT skills, and superb literacy to ensure effective communication.
Main Duties and Responsibilities
* Customer Support - Respond to customer inquiries via phone, email, and live chat, ensuring prompt and accurate resolutions.
* Product Guidance - Assist customers in choosing meal plans that suit their dietary preferences and goals.
* Issue Resolution - Handle complaints and issues with empathy and professionalism, finding solutions promptly.
* Order Management - Help customers track orders, process returns or cancellations, and handle payment or shipping inquiries.
* Technical Support - Provide basic troubleshooting for our online platform, assisting customers with website navigation, account management, and order processes.
* Customer Relationship Management (CRM) - Record customer interactions accurately, ensuring all cases are logged and followed up within service level agreements (SLAs).
* Feedback Collection—Gather and report customer feedback to improve service, product offerings, and the overall customer experience.
* Administrative Support - Assist with updating product information, processing customer data, and other clerical tasks as needed.
About You
* Excellent Phone Manner - You should be comfortable and professional when speaking to customers, with a clear, friendly, and empathetic communication style.
* Strong IT Skills - Familiarity with common office software (Microsoft Office, Google Workspace), customer service platforms (Zendesk, Freshdesk, etc.), and basic troubleshooting techniques for online platforms.
* Outstanding Literacy - Ability to communicate effectively in writing with attention to detail, grammar, and spelling. You will often need to draft clear, concise responses to customer queries.
* Problem-Solving Ability - Ability to handle unexpected situations and resolve issues efficiently, ensuring the customer feels heard and valued.
* Organisational Skills - You will need to manage multiple inquiries simultaneously while keeping track of various ongoing cases.
* Team Player - Ability to work collaboratively with other team members, including logistics, IT, and management, to ensure smooth service delivery.Desirable:
* Previous experience in customer service or a similar role, preferably in an online or e-commerce environment.
* Experience with customer service software and CRMs.
* Knowledge of meal prep or the food delivery industry (a plus, but not essential).
Accommodations
At Prep Kitchen, we celebrate the unique qualities that each individual brings to the workplace. We are committed to fostering an inclusive and diverse environment where everyone feels valued and supported. We encourage applications from individuals of all backgrounds, as we believe that diverse perspectives drive innovation and contribute to the success of our team. We are dedicated to providing equal opportunities and creating a workplace where everyone can thrive and contribute to our collective growth.
#J-18808-Ljbffr