Job Title: Customer Service Coordinator
Location: Telford, UK
Job Type: Full Time Contract, 12 Months
Work Model: Fully onsite
Summary:
* We are looking for energetic and robust individuals who can manage a wide range of processes, adapt flexibly, and thrive in a high-volume, fast-paced environment.
* Communicate outsource work priority for customers on a daily/weekly basis with attention to detail for the customer's requirements and our contractual obligations.
* Provide quotation of sub-contract prices to customers via the sales system.
* Manage daily prioritization of customer's orders and communicate status and manage escalations.
* Answer daily queries of customers, relaying information in documented form.
* Process customer’s new requests and ensure work is managed in a timely manner for outsource by:
* Triggering release of service orders to our suppliers for outsource work.
* Partnering with logistics to physically verify the units are progressing per the process.
* Monitoring turnaround time of jobs to ensure we meet customer contractual commitments.
* Handling requests to verify status for receipt or other processing steps for outsourced work.
* Updating internal system notes for individual jobs.
* Following quality procedures to log certificates onto the internal system for auditing purposes.
* Supporting the overall outsource on-site duties on a day-to-day basis providing good teamwork and prompt support.
* Assuring supply of high technology materials, equipment, and/or services in accordance with supply chain optimization goals and management objectives.
* Subcontract admin will work from our Telford, England UK facility within the Client's Global Services Organization.
* General purchasing responsibilities may also include triggering and/or generation of requisitions, purchase orders, and overall scheduling.
* Reviewing supplier quotes, order confirmation status to ensure orders are on-time and meeting customer required dates.
* Supporting any procurement outsource contract staff as needed, including but not limited to, open order reports, supplier confirmation, on-time delivery, expediting, etc.
* Strong computer office skills are required for this position.
The essential skills required are: Proficiency in Microsoft 360, particularly Outlook, PowerPoint, and Excel (knowledge of v-lookup formulas, etc.). Experience in customer service (2 years or more).
#J-18808-Ljbffr