Infrastructure Maintenance Protection Co-ordinator - Stafford *12 month secondment*
About Network Rail
The West Coast South route stretches from the south of Crewe to London Euston, carrying millions of passengers, and up to 10% of the country's freight traffic each year. Our route contains the West Coast main line which stretches over 1,000 miles of track and has 64 passenger stations. It's also the busiest mixed-use railway in Europe, forming Anglo-Scottish journeys between London, Glasgow and Edinburgh, as well as providing commuter links to the capital through Hertfordshire, Northamptonshire, and Buckinghamshire.
The West Coast main line was electrified in the 1960s, allowing for longer, faster train services for passengers and freight. This meant that London Euston Station had to be rebuilt to create space for the new overhead equipment and was the first station in London to provide express passenger journeys to distant cities.
Our North West & Central region runs from London Euston and Marylebone in the South through the Chiltern and West Midlands regions, the North West of England, and Cumbria before joining with Scotland at Gretna. We are home to the West Coast Mainline, the busiest mixed-use railway in Europe, serving London, Birmingham, Manchester, Liverpool, Edinburgh, and Glasgow.
We are committed to transforming the North West & Central region into a customer-focused service organisation, putting passengers first. We will prioritise safe, reliable train services against the ongoing need to build a bigger, better railway capable of transporting more people and produce in the future.
For us, Diversity means recognising differences between people while valuing the contribution they make. Inclusion means creating safe and welcoming workplaces with fair cultures that encourage innovative and fresh ways of thinking.
We value the commitments you may have outside of work and will consider flexible and hybrid working applications. If we can make it work we will!
We are thrilled to announce that Network Rail has been recognised as one of the Times Top 50 Employers for Gender Equity for the fourth consecutive year!
Brief Description
Be the primary interface with Network Rail internal and external stakeholders to protect our assets and reputation within agreed timescales. Manage activities within agreed resource levels and budgets to meet expectations.
Please note, this is a 12 month secondment opportunity
About the role (External)
Every day will be different, but you can expect to be involved in the following activities:
1. Manage the interface with local authorities, key stakeholders and internal Communications teams, specifically Community Relations, in dealing with and resolving public complaints within agreed timescales.
2. Provide safety & technical advice and conditions to stakeholders to enable compliance with Network Rail policies and standards.
3. Manage environmental issues to maintain compliance with environmental legislation.
4. Manage the process to recover Third Party costs against Network Rail where appropriate & protect Network Rail from possible liability claims.
5. Manage the proactive and reactive mitigating actions taken by the Delivery Unit to achieve the highest levels of customer satisfaction.
6. Undertake an appropriate programme of work quality checks.
7. Develop, agree & manage a plan of works, compliant with Network Rail Standards that satisfy all stakeholders expectations.
8. Manage the budgetary spend for contractor resource and staff where instructed.
9. Manage in conjunction with the local Community Relation Manager the pre-notification process between Network Rail and our lineside neighbours for any works which will affect them.
10. Manage the expectation of our neighbours to protect the reputation of Network Rail.
In order to be successful in this role, we would like you to have/to be:
1. Qualified to HND/HNC level or equivalent experience
2. In depth understanding of corporate policy regarding dealing with public complaints
3. Proven successful track record in customer relationship management
4. Able to demonstrate highly developed problem solving skills
5. Able to demonstrate excellent interpersonal, influencing, communication and organisation skills
6. Proven ability in influencing internal & external stakeholders
7. Detailed knowledge of Network Rail Standards
8. Good knowledge of the Statutory Railway Notices; including by-laws
We would also like but it isn't crucial to have/to be:
1. Knowledge of operational railway environment
2. Experience of Outside Parties Work
3. Detailed knowledge of functional disciplines including maintenance and operations
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