There will be line management responsibilities, operational responsibilities and the requirement to lead a group of administrators. Good information management is essential within the team and the post holder must be able to analyse and report on data as required. Acting as the first point of contact for a wide variety of stakeholders including patients, families and carers, general public, acute and community providers, NHS and Local Authority staff and other external agencies. Recording of all new referrals in a timely manner on appropriate databases and prioritising referrals as agreed by CHC management Management and completion of any ongoing communication arising as part of the referrals process. Liaising with all relevant parties including clinical staff and local authority staff, private providers, patients and families/representatives to ensure assessments and review appointments are conducted within the National Framework timescales Provision of administrative support including composing and typing bespoke letters, requesting information and records gathering, file and diary management Communicating with patients, families/representatives, other NHS and Local Authority staff and private providers in a sensitive manner where the nature of the communications may be highly sensitive and emotive Being the first point of contact for telephone calls into the department and use of initiative to deal with calls if possible Working with other members of the administration team to ensure that the workflows are appropriately staffed throughout the day to cover administrative communication duties Ensure the principles of openness, transparency and candour are observed and upheld in all working practices.Follow the procurement processes to support the purchase of appropriate care for individuals meeting the criteria for Continuing Healthcare Preparation of documents for CHC appeals and disputes processes BSW ICB is obligated to manage conflicts of interest effectively in order to protect healthcare professionals and maintain public trust in the NHS. In order to support BSW ICB in meeting this obligation, applicants should declare any real or perceived interest which, if employed by the ICB, may have an adverse bearing on the organisation. Declarations of interest must be made in the supporting information section of any application. If an applicant does not have an interest to declare they should clearly state no interests to declare within the supporting information section. Please note that failure to provide information about an interest or a no interests to declare statement at this stage of the application process will result in your application not being considered.