Mandarin Oriental is looking for aCommercial Analysis Manager to join our Commercial Strategy team, based in London, UK.
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
As Commercial Analysis Manager, you will be responsible for the following duties:
* Develop, maintain, and optimize Power BI reports and dashboards to support commercial decision-making.
* Analyse financial and operational data to identify trends, opportunities, and areas for improvement.
* Ensure data quality and integrity in all reports and analyses.
* Collaborate with cross-functional teams, including finance, sales, marketing, and operations, to gather and interpret data.
* Develop tools and reporting mechanisms to support business needs and enhance data-driven decision-making.
* Provide actionable insights and recommendations to senior management based on data analysis.
* Monitor key performance indicators (KPIs) and develop metrics to measure business performance.
* Support budgeting, forecasting, and financial planning processes.
* Stay up-to-date with industry trends and best practices in data analysis and visualization.
* Conduct regular data quality audits to identify data inconsistencies, discrepancies, and inaccuracies, and take appropriate actions to resolve any issues.
* Collaborate with cross-functional teams to define data quality requirements and best practices.
* Develop and maintain documentation for processes, procedures, and guidelines.
* Provide training and support to colleagues on data analysis tools and best practices as required.
As Commercial Analysis Manager we expect from you:
* Knowledge of the hospitality industry and hotel operations, with over 2 years of Revenue Management experience preferred.
* Proven experience in a commercial analysis or similar role within the luxury hospitality industry.
* Proficiency in Power BI, Excel, Power Query, and other data visualization and reporting tools.
* Ability to work independently and collaboratively as part of a team.
* Strong analytical skills with the ability to identify patterns and trends in data.
* Excellent organizational and time management skills, with a proven ability to handle multiple tasks.
* Strong communication skills, capable of conveying technical concepts to non-technical stakeholders.
* Exceptional attention to detail, high level of accuracy, and strong problem-solving skills.
* Ability to expand knowledge through self-paced learning and independently improve skills and knowledge.
* Demonstrated ability to overcome obstacles and accomplish challenging objectives.
* Approaches work with a sense of urgency and purpose.
* Proven ability to handle large data sets and databases, presenting data using visualization, metrics, and reports to support data-driven decisions.
* Strong analytical, critical thinking, and problem-solving abilities, with experience in solving real-life business problems.
* Ability to take large volumes of complex information and present it clearly, concisely, and completely to facilitate executive decision-making.
* Proficiency in English (speaking, reading, and writing) is required.
* Passion for the hospitality industry and a drive to contribute to the success of our properties through data-driven decision-making.
Our commitment to you:
* Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
* MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
* Health & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
* Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
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