NOCN are recruiting for a Customer Co-ordinator on a Fixed Term contract for 12 months in our King's Lynn office.
Can you be responsible for the delivery of a professional customer service - exceeding our customer’s expectations, whether through taking ownership of customer enquiries, or through the accurate and timely processing of our products and services?
Due to continued growth, we have an exciting new opportunity for a Customer Co-ordinator to join our team in King's Lynn. Reporting to the Customer Service Team Leader and working closely with our CPCS Team, you will be responsible for supporting the delivery of NOCN Group's professional customer service.
This role will suit someone who is enthusiastic about learning and wants to get involved in all aspects of customer service to gain experience and progress their career.
Why NOCN Group?
NOCN Group is an educational charity whose core aims are to help learners reach their potential and organisations thrive.
A career at NOCN Group offers you the chance to be part of a fast-growing, international educational non-for-profit.
NOCN Group has been named amongst the Best Medium-sized Organisations in the UK as one of Sunday Times’ Best Places to Work 2024 list.
Purpose and Objectives:
* Responsibility for the delivery of a professional customer experience - exceeding our customer’s expectations.
* Providing a front-line and professional service to all customers across all business functions.
* Dealing directly with Centres to address scheme enquiries and account enquiries.
* Providing advice and guidance about scheme rules and qualifications to individual customers.
* Building relationships with internal customers and working in partnership with other teams.
* Processing financial elements of the schemes, ensuring an excellent customer experience and GDPR compliance.
Duties and Responsibilities:
* Provide accurate advice, guidance, and information in line with organisation rules and policies.
* Accurately capture customer information and process financial transactions.
* Ensure each customer receives an excellent standard of service.
* Resolve enquiries first time and ensure delivery of workload meets required standards.
* Participate in team meetings and suggest improvements to service delivery.
* Handle complaints and escalate issues impacting customer experience.
* Represent the Customer Services team on projects as required.
* Any other duties as required by the line manager.
Key Requirements, Qualifications and Knowledge:
The successful candidate must:
* Be educated to Level 2 in Literacy and Numeracy.
* Have knowledge of Microsoft Office.
* Have excellent communication skills.
* Be committed to the highest standards of quality in work.
The following qualifications/experience are desirable but not essential:
* Customer Service Qualification.
* Experience of working with card schemes or Awarding organisations.
* Knowledge of the construction/education sector.
Application Instructions:
NOCN is a registered educational charity and welcomes applications from people of all backgrounds, especially those under-represented in the sector.
If this sounds like the job for you, please send your completed Equal Opportunities Monitoring Form, CV and a covering letter to: recruitment@nocn.org.uk
Please specify the role that you are applying for in the subject header of the email.
Job Types: Full-time, Fixed term contract
Contract length: 12 months
Pay: Up to £23,221.00 per year
Benefits:
* Company events
* Company pension
* Free parking
* Life insurance
* Work from home
Schedule:
* Monday to Friday
Application deadline: 11/11/2024
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