Company Description
MSX International Group is the leading global provider of outsourced business solutions for the automotive industry, operating in more than 80 countries. MSXI’s deep industry expertise combined with advanced data analytics and custom software solutions improve the performance of automotive dealership networks by increasing revenue, reducing cost, and enhancing customer satisfaction.
Job Description
MSX International is seeking experienced Senior Automotive Consultants to join our team for the "Retail Fitness" programme. The consultants will work closely with Ford UK dealers to enhance workshop productivity and efficiency. This role involves analysing current processes, implementing action plans, and driving continuous improvement to achieve key performance indicators (KPIs).
This is an exciting opportunity for someone who thrives in a fast-paced and dynamic organisation. As a key member of the Retail Fitness team, you will be increasing Dealership efficiency, workshop performance and enhancing customer relationships.
Your Responsibilities
* Conduct comprehensive assessments of dealer workshops to identify gaps and areas for improvement.
* Develop and implement action plans based on Ford's Playbook to enhance workshop productivity and efficiency.
* Focus on key areas such as booking processes, warranty efficiency, express service implementation, and overall workshop productivity.
* Utilise MSX's reporting tools to track and report on KPIs, providing monthly updates.
* Deliver tailored training plans to dealers to ensure sustained improvements.
* Collaborate with Ford UK and other stakeholders to align on strategies and next steps.
* Escalate non-compliant dealers to Ford stakeholders as necessary.
Key Performance Indicators (KPIs)
* Workshop Productivity
* Key2Key Time
* Fix it Right First Time (OneCX metric)
* Working Days Booking Lead Time
* Booking Lead Time (Mystery Call)
Qualifications
We’re looking for experienced automotive aftersales professionals who can demonstrate the ability to drive change. To be successful in the role, the Senior Aftersales Consultant must have:
* Minimum of 3 years’ experience in the automotive trade as a service manager (essential).
* 2 years’ experience as an area manager or aftersales development manager (advantageous).
* Strong knowledge of automotive service processes and industry standards.
* Proven experience in implementing and coordinating new processes.
* Experience working directly with OEMs, NSCs, and importers is an advantage.
* Proficiency in interpreting service key figures and deriving actionable measures.
* Excellent negotiation skills at the dealer management level.
* Strong IT skills, particularly with the MS Office package.
* Exceptional verbal and written communication skills.
* High customer orientation, empathy, and solution-oriented mindset.
* Analytical and methodical approach to work.
* Hands-on approach with strong practical relevance and persuasiveness.
* Team player with good assertiveness.
* Willingness to learn new methods and apply them with enthusiasm.
* High willingness to travel extensively.
Additional Information
Working pattern and location:
* Full time (Monday – Friday)
* National Roles Available
* Travel to Dealer locations for up to 80% of working week (fully expensed and vehicle provided for travel)
* Will be required to attend monthly meetings at clients HQ in Dunton Essex.
What We Can Offer You
* Competitive Salary with performance related bonus.
* Company Car
* Company Laptop & Mobile Phone
* Other company benefits include:
o 25 days annual leave,
o Company contributory pension plan,
o Cash back health care scheme,
o Life assurance,
o Car salary exchange scheme.
* Potential to progress within the company, with global opportunities updated regularly.
About MSX
With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:
* Warranty & Technical
* Parts & Service
* Channel Management
* Customer Engagement
* Fleet & Mobility
Building trust since 1931, our proven track record means that we now partner with almost every car manufacturer on the market.
MSX is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy or maternity. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.
Seniority level
Not Applicable
Employment type
Full-time
Job function
Information Technology
Industries
Information Services
#J-18808-Ljbffr