Job Title
Knowledge Manager
Job Description
The Role
We're seeking a Knowledge Manager to transform, elevate, and maintain Sage's HR/People Knowledge Hub. In this newly created role within our Global HR/People team, you'll lead a small team and drive enhancements to make the HR/People Knowledge Hub more user-friendly and self-service-focused for our employees. Your mission is to streamline access to HR/people-related information, empowering employees to self-serve, reducing query volumes, and creating a seamless, employee-centered experience that drives simplicity, efficiency, and innovation.
Your Priority
You'll analyze the current knowledge base hub to identify what's working well and where improvements are needed. You'll strategize and implement enhancements to enable a true self-service model (Tier 0). Working with teams across Digital Services, IT, Brand, Communications, and the wider HR/People team, your aim will be to reduce incoming queries by up to 20%, freeing HR/People Services teams (Tier 1 and Tier 2) to manage more complex queries and focus on strategic initiatives. Your ability to build trust, influence change, and drive adoption across the organization will be the key to your success.
Minimum Qualifications - What You'll Bring
• At least 5 years of Knowledge Management: Experience transforming and enhancing Knowledge Hubs, ideally within a global organization.
• Leadership Experience: Proven ability to manage a small team and lead successful knowledge management projects.
• Technical Expertise: Strong background in information architecture and user experience (proficiency with SharePoint and ServiceNow preferred).
• Change Management Skills: Effective at building trust, influencing change, and driving adoption across the organization.
• Communication & Collaboration: You are known for your effective communication and collaboration skills.
• Adaptability: Skilled at managing multiple tasks and adapting to evolving priorities, even in the face of ambiguity.
Location:
Hybrid - 3 days per week of in-office collaboration from our Newcastle office.
Key Responsibilities
• Lead Knowledge Strategy: Define and continually evolve the knowledge management strategy for the People team, aligning with Sage's long-term objectives and vision.
• Optimize Knowledge Base: Develop and enhance practices to identify key topics, standardize documentation, and improve content organization, search functionality, and version control.
• Maintain Quality and Improvement: Regularly review and update content, establish feedback channels, and create training for stakeholders to ensure up-to-date, accessible information.
• Measure and Analyze Impact: Use technology to track usage, analyze data, and assess content engagement, guiding improvements and ensuring user satisfaction.
• Foster Collaboration and Knowledge Sharing: Partner with Centres of Expertise and the People Services Advisory team to create a culture of knowledge sharing aligned with organizational goals.
• Ensure Compliance and Support Team Development: Oversee the performance of 2 direct reports, promote compliance with legal standards, and drive personal and professional growth within the team.
Why Join Sage?
In addition to a comprehensive compensation package (£XX,000 + 15% annual bonus + benefits), This role offers the chance to lead a meaningful transformation of Sage's People Knowledge Hub, leveraging cutting-edge technology. Join us to make a tangible difference in how colleagues seamlessly access information while promoting a culture of efficiency and innovation. As part of a global SaaS/Tech company, you'll expand your international professional network and grow your career in a company known for employee development. Our core values-Human, Trustworthy, Bold, and Simplify-guide everything we do, ensuring you can do the right thing in a supportive and trusting environment. Plus, Sage is committed to giving back to our communities through our Sage Foundation; we offer 5 paid days a year for volunteer work. We believe that making a positive impact on society starts with us: https://www.sage.com/en-gb/company/sage-foundation/
Benefits? We have plenty...
Video: https://www.youtube.com/watch?v=TCMtTYUUiuU
• Generous bonuses and pension scheme: Up to 8% matched pension contribution plus 2% top-up by Sage (8+8+2% = 18% total contribution).
• 25 days of paid annual leave with the option to buy up to another 5 days
• 8 bank holiday days
• Paid 5 days yearly to volunteer through our Sage Foundation
• 50% income protection
• Holiday buy + sell
• Comprehensive health, dental, and vision coverage
• Work away scheme for up to 10 weeks a year
• Ongoing training and professional development
• Hybrid working
• Healthy Mind app membership
• Access to various helpful memberships for finances, health and wellbeing
#LI-CH1
Function
People
Country
United Kingdom
Office Location
Newcastle
Work Place type
Hybrid
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Learn more about working at Sage: sage.com/en-gb/company/careers/working-at-sage/
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We celebrate individuality and welcome you to join us if you embrace all backgrounds, identities, beliefs, and ways of working. If you need support applying, reach out at careers@sage.com .
Learn more about DEI at Sage: sage.com/en-gb/company/careers/diversity-equity-and-inclusion/