Contract: Fixed term for 9 months Location: Staple Hill, Bristol, BS16
Workstyle: Roaming
Application Closing Date: Sunday 20 April (We may close the advert early depending on application volume)
If you are passionate about providing excellent customer service, enjoy building relationships and getting to know people, you belong at Bromford!
Our friendly and high performing income management team are responsible for income collection as well as providing guidance to customers on subjects like benefits and income maximisation.
Key Responsibilities:
1. Arrears Management: Manage and reduce arrears through effective strategies and interventions.
2. Case Management: Handle complex cases, providing support and guidance to customers.
3. Income Recovery: Lead efforts to recover income, ensuring targets are met.
4. Coaching: Mentor and train team members, fostering a collaborative environment.
Key Skills, Experience, and Qualifications:
1. Experience in Housing in an Income Related Role: Proven track record in income management within the housing sector.
2. Collaboration: Ability to work effectively with internal and external stakeholders.
3. Coaching and Supervision: Experience in mentoring and supervising team members.
4. Performance Management Driven/Target Driven: Strong focus on achieving performance targets and driving results.
If you have a passion for support work and enabling customers to manage their homes and improve their lives - you belong at Bromford. Every single one of our customers is unique. And so are you. Almost every choice you make here has the power to change someone’s life for the better. This is a big opportunity for you to make a real difference.
The closing date for applications is Sunday, 20 April. Interviews will take place at our office in Chipping Sodbury.
Don't miss out on this exciting opportunity—apply now to secure your chance! We encourage you to submit your application as soon as possible, as we may close the advert early depending on the volume of applications