JOB DESCRIPTION: We are seeking a motivated individual to join our team. We are a vibrant and independent insurance broker with ambitious growth plans. This is a fantastic opportunity to be part of a unique company that is flexible and believes in promoting the welfare of its employees. Duties and responsibilities include but are not restricted to: Effectively manage customers enquires and queries through a variety of communication channels. Obtain and provide quotations, administer mid-term adjustments, and manage new and renewed policies. Use all relevant information to maximise opportunities to cross sell and up sell insurance products. Actively seek new clients through prospecting, networking, and lead generation. (The predominant book of business is Healthcare with an element of all trades /policies) Monitor social media platforms – whatsapp, linkedin, facebook etc for incoming leads (successful candidate will be trained). Occasionally, attending client meetings (big clients) – pre renewal and renewal. Occasionally, attend social and business events / conferences (we get most of our leads from these) Operate within own area of accountability, proactively escalating issues and seeking guidance. Understand business issues and recommend solutions to improve. Commit to and demonstrate own personal development Adhere to deadlines and manage expectations accordingly Deal with inquiries from clients, insurers, and third parties professionally and promptly. Ensure Compliance With FCA And Other Regulatory Requirements. Attitude and assumptions Building relationships with internal and external customers Communicating and interacting effectively with people at all levels Establishing and maintaining quality standards in respect of accuracy of information Delivering right first time service excellence Ensuring adherence to policies and procedures and legislative requirements KNOWLEDGE Desirable- Cert CII. Essential – Acturis experience Desirable – Dip CII EXPERIENCE At least 2 years commercial insurance experience. SKILLS Excellent communication skills. Works on own initiative. Knowledge of the insurance market would be ideal, however training will be provided Experience of achieving targets and goals. Our employee benefits include: Flexible working Funded training and examination support Generous Holiday Entitlement (we will even give you half a day off on your birthday)