Twilo Creative is excited to celebrate ten years of multi-award-winning innovative websites and impactful marketing campaigns. As we stride into our second decade, we're looking to expand our team with an experienced Senior Designer.
As a well-established agency we are very clear on our ideal candidate. The ideal candidate brings proven experience working in fast-paced, collaborative environments, partnering with wider teams across departments to bring ideas to life with impact and clarity. You’ve led design work that goes beyond expectations, contributing not just creativity but strategic thinking. You’re someone who’s naturally full of inspiration and has a track record of turning briefs into breakthrough concepts, someone who doesn’t wait for ideas, but brings them.
You’ll demonstrate an extensive portfolio which covers both digital and print design, and the confidence to provide your own input to briefs whilst collaborating with the wider team to deliver industry-leading designs for our clients.
With a competitive salary, a collaborative team and a great mix of clients, this role is ideally suited to somebody with 10+ years’ experience and a positive, can-do attitude.
Twilo’s loyalty program rewards top performers with private medical insurance, life cover, will writing and additional leave entitlement, which are offered after hitting key milestones.
We have a unique ‘learning hour’ which gives employees 50 hours p/a for personal development. We use external consultants who work with us both individually and as a team to develop soft skills such as time management and communication.
We have a project catch up every morning and this includes Show & Tell on a Monday, as well as a monthly Group Learning Sessions where the business owner shares experiences based on suggested topics from the team.
Currently based in Crossgates in Leeds, our next office move will be to Leeds city centre in Q3 of 2025.
We work to a hybrid model, and offer a salary up to £45K doe with 32 days annual leave.
You’ll be part of a business which is collaborative, with a shared goal of delivering best-in-class digital products.
Being a small team, we take the time required to get recruitment right. If your experience aligns with this role and you have the portfolio to match a high-performance agency, we’d love to speak with you.
Vision & Ambition
At Twilo we place a lot of emphasis on personal development. We'll ask you to map out your vision in terms of your own personal development which will help us to support you in your role. As a Senior, you'll also consider how this impacts other members of the team including providing support to your colleagues, as well as helping set procedures which bring efficiency to design projects.
We’re on a journey to become one of Leeds’ leading digital agency by reputation. We understand the importance that good quality design plays in our ambitions. As the agency’s Senior Designer you will share into this ambition and support the team by delivering high quality designs on a consistent basis.
Design
We're looking for a varied portfolio which showcases a range of design styles which can be applied to our multi-sector clients. Every day at Twilo is different with a good mix of projects ranging from business portfolio websites to enterprise-level e-commerce and custom UI. Throw in exciting brand and supporting materials such as brochures and exhibitions, we're looking for a good mix of experience across Adobe Suite and Figma.
Communication is key to good project delivery, so you'll form a good relationship with marketers and developers. This includes contribution to briefs formed by the marketing team and providing developer handovers that ensures your designs are built exactly as you have agreed with clients. You will ultimately be responsible for checking that any content that goes live matches your design exactly.
Joining an agency with a decade-strong reputation of delivering a high standard of design, you'll recognise the importance of project planning and clear communication-not just in terms of understanding a brief, but in how you setup files from baseline grids in InDesign to components in Figma.
Some examples of active projects at Twilo include:
* The full works for an ambitious startup well on their way to becoming a household name, which includes brand, strategy, print design, website design, custom user dashboard and application (UI), and social media content.
* A large e-commerce website which allows customers to design their own external doors, relying on a clean and easy to follow user interface.
* Although we are not sector specific, we have several FinTech clients, with some recent project examples being a Compare the Market-style search engine which matches lenders with the user's requirements, as well as an advanced loan application system which talks directly to the client's CRM while helping to automate their internal processes.
* Visually engaging social and email campaigns, with the ultimate goal in delivering the best possible ROAS for our clients and their businesses.
To summarise, the key design skills we are looking for are:
* Digital design including websites, user interfaces and landing pages.
* Graphic design including logos, brochures and exhibitions.
Projects
Using our project management software, you'll keep things super organised, ensuring briefs are clear and that tasks are allocated between yourself and your colleagues.
You'll help onboard new clients by offering support with designing proposals and providing project estimates, then breaking down project timelines and confirming them with the client.
Tools & Procedures
You'll have a say on the software used to get the best results for our clients. This includes keeping software up to date for all users and maintaining a clean folder structure, where design files are appropriately named and easily accessible.
As an established agency we have a number of procedures in place to ensure we work efficiently.
Caring and sharing
You'll be proactive in your approach to sharing your knowledge, skills and experience with the wider team. Running regular appraisals helps keep the standards where they need to be to ensure we're always delivering superb projects.
We value good people who share our values. A lot of hard work has gone into building a team that works well together, and we'll be looking for you to buy into our ambitious plans as the agency continues to go from strength to strength.
You'll share in our success, taking part in our reward schemes which helps recognise colleagues who have gone out of their way to help others.
Twilo is a social team. We are currently planning out our 10th anniversary party and a sponsored walk up Mam Tor, and we go for meals regularly, with great summer and Christmas parties!
Client Success
This is a client facing role which relies on good communication. We reply to client emails the same day, we turn up to meetings early and follow up the same day. We also provide weekly updates to clients so they always know what's going on, making them feel super valued.
Summary
This is an exciting role at an agency with a focus on quality design. We offer genuine personal development and progression opportunities, with rewards for those who buy into our core values and show a commitment to doing their absolute best for our clients. The role best suits an experienced, multi-skilled designer with a can-do attitude. As a team we are very collaborative and all work together to deliver best-in-class products for our clients.
Your portfolio will demonstrate a good quality of design across both digital and print, including websites, user interface, branding and social media content. Experience in Figma and the Adobe suite is a must.
We look forward to reviewing your application and aim to get back to candidates who meet our selection criteria within one working day.
Unfortunately we cannot reply to those who are not within commutable distance to Leeds, or do not have the experience required.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Design, Art/Creative, and Information Technology
* Industries: Marketing Services
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