Job description Job Title: IT Service Delivery Manager Responsible to:Head of IT Location: Ballynure Shift pattern: Mon - Fri, 09.00 -17.30 Job Summary The ideal person for this role will have a broad technical knowledge and IT Help desk \ Service desk management experience. This role will be based in our Ballynure head office from where IT services are delivered to user across all group sites and remote users. Main Duties include: Oversee the end-to-end delivery of IT services. Manage and co-ordinate all sections of the IT helpdesk and service desk ensuring an effective delivery of IT support across the group. Drive support call quality and ensure a timely response to all support calls logged. Build relationships with business users to ensure their requirements are met. IT Help desk workforce shift management to ensure 24/7 cover. Recommend and maintain best practice throughout the support process to help the team excel. Ensure IT infrastructure and security projects are on schedule and completed on time. Oversee management in relation to IT systems, infrastructure and security. Ensure policies and procedures are followed by team members. Support the professional development of team members, promoting continuous learning. Work closely with other areas of the IT Department to support the delivery of new IT applications. Work closely with other areas of the IT Department to ensure all support documentation is current. Provide cover to Head of IT during periods of annual leave and absenteeism. Participate in 1 week in 4 out of hours cover. Contribute to the achievement ISO27001. Essential Criteria A minimum of 2 years management experience Experience managing IT team whilst driving continuous improvement Excellent communication and customer service skills both written and verbal Experience using \ managing helpdesk ticketing systems Can-do attitude with an attention to detail Diagnostic and troubleshooting skills Prioritisation and organisational skills Ability to create reports to communicate support desk performance statistics Desirable Criteria ITIL v 3 or 4 certification or experience. Benefits: Competitive salary 33 days holidays per year Fully funded health plan with Healthshield Long service recognition Cycle to work scheme Opportunities for personal development Role specific training Our Diversity and Inclusion commitments: Woodside Logistics Group is an equal opportunity employer. We are dedicated to encouraging a supportive and inclusive culture amongst the whole workforce. It is within our best interest to promote diversity and eliminate discrimination in the workplace. Our aim is to ensure that all employees and job applicants are given equal opportunity and that our organisation is representative of all sections of society. Each employee will be respected and valued and able to give their best as a result. We believe in creating an inclusive environment and it's an essential part of our culture. We expect all of our employees to treat each other equally, honestly and with respect. We want our employees to trust that their differences are respected and valued so they can genuinely be themselves at work Please note the company operate pre-employment drugs screening testing and any offer of employment made is conditional upon a clear pre-employment drugs screening test. NIJobs Closing date: 29/11/2024 Location: Ballynure Hours per week: 40 To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.