Lead Helpdesk / Contract Support – Growing FM Services Provider Location: Near Winnersh, Wokingham Salary: £30,000 excellent benefits An exciting opportunity has arisen to join a fast-growing FM services provider as a Lead Helpdesk / Contract Support. This role is perfect for a proactive and organised professional looking to take the next step in their career by leading a small team and supporting the business’s continued growth. Key Responsibilities: ✅ Act as the main point of contact for customer queries, delivering excellent service ✅ Manage inbound and outbound calls, ensuring smooth communication across teams ✅ Oversee the helpdesk function, ensuring work orders are logged, assigned, and tracked accurately in CAFM (Infraspeak) ✅ Ensure compliance with contractual KPIs and SLAs ✅ Support contract managers with administration, reporting, and documentation updates ✅ Lead and mentor a small helpdesk team, fostering efficiency and high performance ✅ Produce monthly reports and maintain key records What We’re Looking For: ✔️ Strong experience in a helpdesk or contract support role, ideally in FM or a similar sector ✔️ Excellent customer service and administration skills ✔️ Strong communication, organisation, and attention to detail ✔️ Ability to multitask, work under pressure, and problem-solve proactively ✔️ Experience with CAFM systems (e.g., Infraspeak) and ODOO is beneficial This is a fantastic opportunity to join a growing company and make a real impact. If you’re looking for a step up in your career, we’d love to hear from you Apply now Send your CV to Steve West for more details