Job title: Technical Workforce Planner
Location: Royal infirmary of Edinburgh 51 LITTLE FRANCE CRESCENT Edinburgh EH16 4SA
Contract length: 6 months initial contract to extend
Work Hour: Full time Mon-Fri 08.00 - 16.00
Hourly Rate: £15/hour PAYE
Randstad Sourceright, a leading provider of RPO & MSP Recruitment Services is currently seeking a Workforce Planner on behalf of a well established Facilities Management company.
In this role you will be responsible to execute the delivery of logistics planning of our onsite technical workforce to ensure delivery of agreed services to our customer in line with Contract Service Level Agreements (SLAs) Some other duties include;
1. Monitor trends via Power BI Dashboard in engineer performance (daily, weekly, monthly) reporting negative trends to the operational delivery team/Team Leader
2. Maximising utilisation of direct labour, reporting absences and identifying potential shortfalls and mitigation.
3. Analyse jobs for both reactive and PPM’s, allocate to the correct resource based on location, skill, priority, PPMS and customer requirements.
4. Live monitoring for both reactive and PPM’s jobs and reporting any scheduling issues or call progression problems to the relevant person as appropriate.
5. Ensure clear and concise quality updates reflecting true job progression are being used and coach engineers where appl...