We are looking to recruit a Hotel Receptionist to join our Front Office Team. This is an opportunity for either an experienced receptionist or for someone with no previous experience, who has a genuine desire to work within the hospitality industry. However, service with a smile and personality is a must. You should possess excellent communication skills, with a good command of spoken English.
The role will involve welcoming guests to the hotel in a friendly and helpful manner, assisting with many and varied guest requirements from check-in to check-out, ensuring excellent guest service at all times. You must have a friendly and polite manner and you will be expected to care for all customers in a helpful, professional and efficient way.
Experience
Previous experience working within a reception environment preferred, but not essential
Skills and Knowledge
Strong Communication skills (verbal, listening, writing), good level of English essential
Pro-active and reliable
Able to work alone and within a team
Duties
Ensure bookings for bedrooms and restaurant are taken in a timely, accurate and professional manner
Manage all guest queries in a professional and courteous manner
Ensure all banking and cash handling procedures are followed
Ensure guests are looked after when they enter the Hotel ensuring all registration documents are filled out.
Up-sell whenever possible to increase revenue
Work with other departments on a regular basis to ensure guest satisfaction
Be knowledgeable about all areas of the hotel
Work environment kept clean, tidy and safe at all times in line with Health and Safety legislation.
As a Receptionist, you will work shifts any 5 days out of 7. (Early shifts, Late Shifts, Night Shifts)
Apply today with an up to date CV