Job Description
Job Description
* Desktop Supprt will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center. Desktop Support Engineer provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customer’s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite.
Responsibilities :-
Server Maintenance (hands and feet support)
Network support / LAN patching- Level 1 troubleshooting & port activation
Telephony support / administration- Level 1 triage and hand and feet support
Headset l- Level 1 - commission/set to work and L1 support
Trader / front office support- Software
VC / AV support- Level 1 support and hand/feet’s.
BYOD support – Level 1 investigation/ initial assessment and error diagnosis.
Printer support- Hands/feet support and change of toners
Mobile phone support- Only for corporate support...