Summary
The Business Development Representative (BDR) will have a focus on increasing the number of customers through booking meetings for the New Business Consultant team within the Edozo Ideal Customer Profile market, Chartered Surveyors. They will research and maintain our prospect database to ensure we maintain a consistent audience of qualified leads.
Wage
£14,918.80 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
Training course
Business administrator (level 3)
Hours
Monday to Friday, 9am to 5.30pm.
37 hours 30 minutes a week
Start date
Monday 28 April 2025
Duration
1 year 2 months
Positions available
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you’ll do at work
We are looking to continue our growth trajectory through 2025 (and beyond) by expanding our team, including the hiring of ambitious apprentices. We are looking for a Business Administration Apprentice to support our growth ambitions.
You will also be responsible for managing a small pipeline of customers, ensuring support queries are resolved and product engagement and satisfaction remains high – mitigating future churn risk. The urgency with which we book these meetings and respond to enquiries is key as we look to acquire new logos and retain our current portfolio.
The BDR is the first human interaction many leads will have with us as a company. Confidently representing our brand, the way we do business and the values we uphold are fundamental. Crucially, this role sets the tone for the ongoing relationship our customers have with us.
The BDR must be a quick learner, autonomous and self-motivated. They want to work in an agile data-driven sales environment. Flexibility and ingenuity are key requirements.
* Research and manage the prospect database
* Introduce leads to the value of Edozo
* Meet and exceed the number of booked & attended meetings and contributed activations via inbound & outbound activity
* Manage the lead pipeline and ensure quality control
* Manage a small pipeline of customers to mitigate churn
* Provide Customer Support
This list is not exhaustive, and you will be expected to perform different tasks as necessitated by the manager which are relevant to your role within the company to meet the overall business needs.
Where you’ll work
Independence House
Holly Bank Road
Huddersfield
HD3 3LX
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
C.M.S. VOCATIONAL TRAINING LIMITED
Your training course
Business administrator (level 3)
Equal to A level
Course contents
* Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
* Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
* Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
* Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
* Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
* Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
* Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
* Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Your training plan
As a Business Administrator Apprentice, you will complete the following qualifications as part of your Apprenticeship:
* Level 3 Business Administrator Standard Apprenticeship
* Level 2 Functional Skills in maths and English if not already achieved
* You will also develop the skills, knowledge and behaviours required to work within an office environment
* This apprenticeship is delivered in the workplace and 20% of your working time (minimum 6 hours weekly) will be dedicated towards training and learning new skills.
You will be allocated a tutor who will provide you with personal support and assessment at pre-arranged times.
Assessment is through a variety of methods, including observations in the workplace, witness testimonies, product evidence and professional discussions. All evidence will be logged to your electronic portfolio.
Requirements
Essential qualifications
GCSE or equivalent in:
* English (grade C/4 or above)
* Math (grade C/4 or above)
Desirable qualifications
GCSE or equivalent in:
* IT (grade C/4 or above)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Customer care skills
* Problem solving skills
* Team working
* Initiative
* Self Motivated
* Good attendance
* Enthusiasm
* Competitive
* Extrovert
Other requirements
The office is based in Lindley, Huddersfield, ensure you can travel on a daily basis.