Customer Account Coordinator Permanent - NG16 area £30k Responsibilities:
* Lead/support customer performance reviews to strengthen relationships and monitor performance.
* Handle customer queries, complaints, and escalations, raising concerns with the Account Manager as needed.
* Assist production controllers in setting and achieving customer account objectives.
* Manage the internal sales manifest and support the team in meeting weekly targets.
* Maintain and distribute Customer Scorecards, working with the Account and Production Managers to develop recovery plans.
* Update ERP systems with customer order changes (delivery dates, quantities) to ensure accurate production scheduling.
* Coordinate awareness of new product introductions and sales opportunities relevant to customer accounts.
* Maintain accurate electronic order books, ensuring records align with customer requirements.
* Collaborate across departments to achieve company and customer objectives.
* Support compliance with UK export regulations, conduct internal audits, and assist with corrective actions if needed.
* Engage in continuous improvement initiatives to enhance company performance.
* Ensure Health & Safety compliance in line with company policy and legislation.
* Track and record delivery performance to customers.
* Perform any other duties as required.
Key Skills :
* Experience managing customer accounts and conducting business reviews (preferred).
* Strong verbal and written communication skills.
* Proficiency in Word, Excel, email, and MRP/ERP systems.
* Ability to multitask, prioritise, and work under pressure.