Business Support Officer. This postholder will be responsible for providing administration support for services provided by, and the Directors of, Provide Wellbeing Ltd.
Previous applicants need not apply.
Ability to organise and plan own workload effectively.
Ability resolve queries etc competently and to escalate to team leader when necessary.
Understanding of customer service and able to implement effectively.
Able to use initiative within the framework of standard processes/procedures.
Ability to work within a team environment
Reliable, accurate and excellent attention to detail
Advanced key boarding skills
Competent IT skills – Microsoft Office including Outlook
Provide Wellbeing Ltd - Previous experience in business administration and planning duties in a clinical/medical environment.
• Responsible for the end to end processing of patient referrals, appointments and test results from multiple sources and channels against key performance indicators. This includes all patient communication and correspondence including managing responses to patient requests in liaison with the clinical team and management.
• Liaison with Clinical Team and Premises to manage Clinic and Clinician Rotas incorporating cover for annual leave, Peer Review Sessions and Training Sessions and ensuring all staff and sub-contracts are aware of any changes in the usual Schedule i.e. nurses, cleaners, reception cover.
• Utilise key systems and reports to manage patient waiting times, back end processing of systems / tools, providing insight into patient demand to ensure adherence to KPI’s, escalating to management deficits or surplus in capacity versus demand.
• Support management in the sourcing and induction of new employees, contractors, agency and temporary staff.
• Responsible for ensuring the administration, reception and clinical environments are clean, organised and tidy and reflect the Company Brand and Values, reporting any building maintenance issues to management and liaising with supplies to agree suitable times for any work required.
This advert closes on Thursday 23 Jan 2025
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