INTERNAL APPLICANTS ONLY PLEASE If you're interested in becoming a Retail Team Leader and have the appetite to engage with visitors and boost our retail potential, then you could be the person for this job. Hours: 1365 hours a year. This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the year. Average of 30hours per week, average shift 9.15am-5.15pm. Weekend work required. Salary: £11.64 per hour/annum due to increase from April 2025 in line with National Living Wage. Duration: Fixed Term until 31st of January 2026 Interview date: Thursday 30th January For this role, you'll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role. What it's like to work here To find out more about what it's like to work within "Retail" at the National Trust, click here to watch our video. What you'll be doing You'll be required to support the day to day management of the property retail operation so that it is commercially successful and consistently exceeds our visitors expectations. You'll monitor stock and merchandise products to achieve stretching financial targets, leading by example when it comes to maximising our profitability and income. You'll also supervise paid and voluntary retail staff and work effectively alongside colleagues elsewhere in the property to deliver great service to visitors, promoting and enhancing the property's sense of place. You can view the full role profile for this role in the document attached. You don't need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what's possible in this role. Who we're looking for Able to demonstrate strong customer service ethos Experience of working in a retail environment including selling and merchandising skills. Strong people skills enabling good relationships. Knowledge of retail best practice including selling and merchandising skills and effective space management. The package The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too. Substantial pension scheme of up to 10% basic salary Free entry to National Trust places for you, a guest and your children (under 18) Rental deposit loan scheme Season ticket loan EV car lease scheme Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria. Flexible working whenever possible Employee assistance programme Free parking at most Trust places Click here to find out moreabout the benefits we offer to support you. Closing Date: 26 January 2025 Internal Applicants only Our colleagues work for the National Trust in many locations and sometimes don't have easy access to internal vacancy listings. Using the internet ensures we can reach as many of our colleagues as possible. We appreciate that this can be frustrating for external talent. Do note that some roles are released externally after an initial period of time. To apply for this vacancy simply click the 'apply' button in the top right hand side of the page. If you need any help with your application, i.e. due to technical difficulties, please call us on 0370 240 0274 or email us at If you require an adjustment to the application process, for example due to disability or medical condition, please call us on 0370 240 0274 or email us at and we'll support you as best as we can. For examples of how, please see our supporting you page. EqualOpportunities Statement The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here. Safeguarding Statement The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre. Please note we reserve the right to close this advert early and therefore we encourage you to apply for this position early. ADZN1_UKTJ