Our client based in Bedford are currently recruiting for a Customer Support Administrator. Working on a temp to perm basis. The hours are Monday to Friday 8.30am to 5.00pm (1 hour lunch)
Key Responsibilities:
* Customer Service Support:
* Act as the first point of contact for customer inquiries via phone, email, and live chat.
* Resolve customer issues and complaints promptly, escalating when necessary.
* Provide product/service information to customers, ensuring all queries are handled professionally and efficiently.
* Data Entry & Management:
* Maintain accurate customer records and update internal systems as required.
* Process orders, returns, and other customer transactions in a timely and accurate manner.
* Excel & Data Analysis:
* Utilize Excel to analyze customer data, generate reports, and track service metrics.
* Prepare and maintain various reports such as customer satisfaction surveys, order status, and inventory levels.
* Create and maintain customer databases, ensuring that all data is up-to-date and accurate.
* Administrative Support:
* Provide general administrative support to the customer service team.
* Schedule appointments, manage calendars, and assist with organizing internal communications.
* Communication:
* Liaise with other departments (e.g., Sales, Logistics) to resolve customer-related issues.
* Ensure consistent follow-up with customers to ensure complete satisfaction and resolve ongoing issues.
Required Skills and Qualifications:
* Strong proficiency in Microsoft Excel (advanced formulas, data analysis, pivot tables, and reporting).
* Excellent verbal and written communication skills.
* Strong organizational and time-management skills, with the ability to prioritize tasks effectively.
* Previous experience in a customer service or administrative role is preferred.
* Ability to work efficiently both independently and as part of a team.
* Problem-solving abilities and attention to detail.
* A customer-focused attitude with a strong commitment to delivering high-quality service.
Benefits
* 25 days holiday + bank holidays
* Product discount
* Free Parking