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Resource On Demand Limited provided pay range
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Are you an independent thinker with a knack for problem-solving? Do you thrive in a fast-paced environment where you can take initiative and make a real impact?
We're recruiting on behalf of our client, a Salesforce customer, for a Salesforce Administrator with Amazon Connect experience.
Why Join Them?
* Work with cutting-edge technology.
* Enjoy a flexible work schedule with only four days in the office.
* Be part of an innovative organisation that values autonomy and critical thinking.
* Opportunity to contribute to meaningful projects with room for personal growth.
As the Salesforce Administrator, you’ll:
* Configure Salesforce call centre to work with Amazon Connect.
* Troubleshoot and resolve technical issues related to Amazon Connect and its integrations.
* Optimise system performance to ensure efficient call handling and customer service delivery.
* Manage user accounts, permissions, and security settings within Amazon Connect.
* Collaborate with stakeholders to identify opportunities for improvement and implement solutions.
* Stay up-to-date on Amazon Connect features and recommend enhancements to improve operations.
* Provide training and support for contact centre agents and supervisors on Amazon Connect tools.
The ideal candidate will:
* Be self-sufficient, solutions orientated and able to take initiative in their work.
* Have proven experience as a Salesforce Administrator.
* Able to use the Amazon Connect CTI adapter to integrate voice and digital channels into Salesforce Service Cloud.
* Possess strong problem-solving skills and the ability to think critically under pressure.
* Have excellent communication skills for collaborating across teams.
* Be comfortable working independently while identifying areas for improvement.
* FinTech experience is beneficial but not essential.
Apply now to become an integral part of this innovative team!
Seniority level
Not Applicable
Employment type
Full-time
Job function
Information Technology
Industries
Technology, Information and Media and IT Services and IT Consulting
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