Job Description This is an exciting leadership opportunity to be truly instrumental in driving the success of our fast growth events business, which sits at the heart of one of the most trusted and rapidly expanding global Price Reporting Agencies. We are looking for an experienced people manager who excels in developing, training, and coaching high performing operations/event experience and customer service teams across the in-person and digital event sectors. They will be responsible for overseeing the Fastmarkets Events portfolio delivery, ensuring that we are delivering the highest levels of customer service, constantly reviewing our operational processes before, during and post event to ensure that we maintain our reputation for excellence. They will be highly experienced in delivering content/ conference led and networking/ trading event experiences (in-person and online) and able to leverage event technology wherever this can elevate and future proof our event experiences Reporting to the MD, they will be work with key stakeholder across the business and the Senior Management Team to collectively support our ambitious fast growth event strategy by building a world class Event Operations and Experience Team. They will head up a team of 12 including 6 Operations and 6 Customer Service specialists located across the UK, Bulgaria and China They will be responsible for all operational event delivery costs across the business, ensuring that these are managed within the agreed budgets. As a senior leader they will actively be involved in building the operations budgets for the business, as well as providing accurate forecasts on a regular basis. Managing venue and supplier contracts will be a key part of this role always ensuring that any negotiated contract is secured at a highly competitive rate. Communication and reporting is also a key part of this role, ensuring transparency on costs at all times in and keeping all stakeholders informed and aligned on both this and the event design. They will be a strong team player and embed a robust collaborative mindset in the team PRINCIPLE ACCOUNTABILITIES Develop high performing Operations and Experience Team. Provide coaching, training, and development to enhance skills and create a learning and rewarding environment Manage and develop direct reports using KPIs to track performance Recruiting and training new members of the team Carry out supervision/ appraisal’s and performance reviews Guiding day to day activities of the Operations and Experience Team Set and administer annual operations event by event budget Embed robust Health and Safety standards throughout all events Embed consistent and forensic management of event costs against agreed budgets Ensure all events are designed in line with their Event Briefs Manage Operations Team to ensure that event design is ambitious, innovative, and high value Manage Customer Service Team to ensure delegate service is the highest standard and efficient management of invoicing across delegates, sponsors, and suppliers Manage resources efficiently and effectively – identify bottle necks and forward plan extra resources as required Stay ahead of latest in event experience design trends and ensure Fastmarkets is at the cutting edge Negotiate competitive venue and supplier contracts Provide accurate forecasting at all times Travel to events as part of SLT team and onsite support (20% Travel)